Service Innovation & Design

  • What I stole from Marc Stickdorn

    Event: The 12 Commandments of Service Design by Service Design Network Finland & Service Design as a Tool of a Consultant by myself Time: 1.2.2019, 18-20 & 15.2.2016, 16-17 Place: Gofore Oyj, Urho Kekkosen katu 7B & Fraktio, Antinkatu 1 Fraktio does many wonderful things and one of those is Perjantaipresis, an event open for anybody to…

  • Latest Trends of Destination Marketing

    Latest Trends of Destination Marketing

    Digital Tourism Think Tank – #DTTT2018 Helsinki, Bio Rex 29.-30.11.2018 I visited one of the most intriguing events in the traveling field the Digital Tourism Think Tank 2018 last November. Helsinki had the honor to host around 300 participants from all over the world in the event held in fabulous Bio Rex facilities.  #DTTT global is…

  • Can Design Solve Everything?

    Can Design Solve Everything?

    Design Forum Talks: Design, Value and Meaning Valkoinen Sali 28.11.2018 In late November 2018, I attended a seminar organized by Design Forum Finland, which, once again, discussed design and its overarching possibilities in solving complex problems in business, innovation and life in general. Many interesting keynotes were expected, such as Berlin-based phi360 consultant Arndt Pechstein’s “Hybrid…

  • Health Design 2018

    Event: Health Design 2018, Experience Better Healthcare Time: 29.11.2018, 9.30 – 18.00 Place: Aalto Learning Centre I need to start this post with a disclaimer: I happened to got a free ticket for this event, which I’m very happy of, since I don’t feel that the event was worth of the actual price of 150€. For…

  • Engaging customers in developing digital services

    Event: Kuinka osallistat asiakkaat digipalveluidesi kehittämiseen? (How to engage your customers in developing your digital services?) Time: 10.12.2018, 8.30 – 11.30 Place: Helsinki Region Chamber of Commerce Helsinki Region Chamber of Commerce has organized a series of events related to digitalisation, out of which this was the 6th one. I haven’t participated the previous events but…

  • Let’s Play Participatory Budgeting!

    Let’s Play Participatory Budgeting!

    Event: “OmaStadi” Participatory Budgeting Ideation Workshop Organized by the City of Helsinki, hosted by the city coach Antti Sarpo Place: Vallila Library, Helsinki Time: 13.11.2018 The latest Helsinki City Strategy sets the outlines for city decision-making in the years 2017–2021. The strategy emphasizes participation of the citizens and interaction between the citizens and the city. Having…

  • Hackathons as Design Experiences

    Hackathons as Design Experiences

      I participated recently in two hackathons, Emotion Hack Day hosted by YLE and researcher Katri Saarikivi, and Climathon by Climate-KIC, hosted by Urban Academy. Hackathons are events that generate solutions to a challenge, and usually the solutions are technical in nature, like applications or programs. It seems though that the idea of hackathons has…

  • Future Service Design: Designing Solutions for Systemic Problems

    What kind of future is waiting for us service innovation and design students? How service design is transforming and what kind of skills are needed when working in the service design field in the future? These questions were discussed from several perspectives in the super interesting Palmu Society 10 + 10 event organized in Tennispalatsi.…

  • UX and Service Design: are they essentially the same thing?

    Since service design started gaining ground in business conversations, it is not rare to come across questions or comments like: “what do you mean by service?”, and “Ah, it’s basically UX design” or “Ok, but can you make wireframes?”. In facts, considering the increasing intangibility of products in the digital age, the distinction between products…

  • Designing social robots

    Event: Social Robotics Breakfast Time: 29.10.2018, 8.30 – 11.30 Place: Futurice, Helsinki Social Robotics Breakfast organized by Futurice brought together people enthusiastic about robots, design and plentiful breakfasts, so no wonder I was there as well. Introduction to Social Robotics The morning started with a panel discussion about social robotics. The panel consisted of human experts involved…