Service Innovation & Design

  • Habitare must listen to its users

    Habitare 2019 is an interesting convention, but overall it could be so much more. A convention is a service and I approached this furniture, interiors, and product design event with a service design perspective. I was actively looking out for mentions of service design and observing what the experience of being a participant at the…

  • Innovation & Design Thinking Start with the Assessment of Now

    “Innovation and design thinking are considered as the principal source of differentiation and competitive advantage in the business world today. Thinking like a designer can transform the way you develop products, services, processes, and even strategy” – Tim Brown (2008).  Ironically, I never considered myself an innovative or creative person. Instead, my organized and systematic…

  • Design thinking – learning collaborative culture

    Design thinking has been hot topic worldwide since past 10 years, and it is being applied in many, if not all, industries throughout the world. The understanding of the role of a designer has evolved, and still it can be seen as a hero who connects the development and marketing of a product or a…

  • The Four Joys of Taking Part in a Book Club

    1. Join a Book Club and Actually Finish Reading a Book on Your Reading List Case in point: Ever since I heard about the much buzzed about Palvelumuotoilun bisneskirja (The Service Design Business Book), I was eager to get my hands on it. Needless to say, I never got around it. It wasn’t until I…

  • Business Design- An Uncharted Journey to the Future

    Dash Talks hosted the event “Design + Business” where three professional business designers came to speak about the challenges and value of design thinking in the world of business.  Hanne Nissinen from OP, Jaakko Luomaranta from Palmu/Solita, and Petteri Kolinen from Design Forum Finland came to share their personal journeys and observations of not only…

  • The secrets of the Creative Leadership

    “Leadership is not about a title or a designation. It’s about impact, influence and inspiration.” – Robin. S. Sharma We are living in complex, uncertain and volatile world where human skills such as empathy, creativity and complex problem solving are the most in-demand leadership qualities today. I had a chance to attend a one-day intensive…

  • How design might help business thrive? – Gdynia Design Days and Design Talks Business diary

    Gdynia Design Days is a one-week design festival in Poland at the seaside. It offers unlimited possibilities to explore the newest trends and good design practices via exhibitions, speeches, meetings or workshops. Among the events, there is also an extraordinary  two-day conference, Design Talks Business, created to discuss the contribution design can make towards business,…

  • Exploring emerging design for government

    Learning about an expansive field through running a meetup Gov Design Meetup London – February 2017 to now For the past several decades, the discipline of design has been mostly associated with the form-giving of commercial products. Only in the last ten years or so, the scope of design has expanded to strategic areas and…

  • How to facilitate a successful Circular Economy Jam event?

    “As a facilitator, a lot of the success of the Jam relies on your shoulders. Not just helping the team deliver a good, validated concept, but their experience along the way.” Jesse Grimes – Service designer & Jam’s special guest from Amsterdam The quotation by Jesse Grimes goes straight to the point. The success of…

  • Is our Service Design work more intuition or data driven?

    Insight Clash is a free-of charge event organized by PTBRiO (Polish Association of Market and Opinion Researchers ) located in Warsaw city in Poland. It aims to clash different, sometimes contradictory opinions. This time the room was full of designers as the topic considered mostly them. We explored one question: Intuition or data – how…