Service Innovation & Design

  • Our Design Thinking Journey: Think Outside the box

    Our Design Thinking Journey: Think Outside the box

    By Nikesh Thapa & Tripti Sapkota Vijay Kumar states, “Innovation begins with understanding people.” In modern epoch, we are facing many new challenges, so we need new and creative solutions. Design thinking is a useful method that helps people solve problems in a creative way. It focuses on innovation, people, environment, and continuous improvement. Designers…

  • NOSTALGIA TO INNOVATION:How Memories Shape Design Thinking

    NOSTALGIA TO INNOVATION:How Memories Shape Design Thinking

    Written By: Manisha Gurung Rana and Sagar Nepali In a world driven by rapid growth of innovation, looking back at past memories for design might sound unreasonable. However, new design and innovation are closely related to human nostalgia and the way of people’s life style from past. Our emotion and memories have become a powerful…

  • Thinking Like a Designer:  What Design Thinking Taught Us

    Written by Sundar Lamsal and Hemanta Lamsal Did you ever ask yourself how some ideas become solutions which really reach a point of contact? This is the point to which design thinking belongs. At the contact sessions, we did not only learn the theory but we went through the process. We started to grasp the…

  • Beyond the Sticky Notes: What Design Thinking Actually Means Today

    Beyond the Sticky Notes: What Design Thinking Actually Means Today

    Written by Nirmal Shrestha & Kiran Timalsina Have you ever questioned why certain businesses are able to repeatedly develop goods that go off perfectly with consumers? This success often comes down to a well-known trendy phrase: Design Thinking. But what does this idea really mean? In order to figure out how this idea is both…

  • “From Mess to Precision: How Design Thinking matters to reach to an End”

    “From Mess to Precision: How Design Thinking matters to reach to an End”

    Note by Bijaya Tamang & Rachana Poudel Everything which we try to create, starts from a crap and enlighten us that we are learning. Trust the Process All tasks have a start and an end. It means, from the beginning till the end or completion of the task or project there should be a lot…

  • From Insights to Innovation: Exploring Design Thinking Through Practice and Reflection

    From Insights to Innovation: Exploring Design Thinking Through Practice and Reflection

    Written By Juneli Dangol and Mirza Mahamudul Hasan At first, design thinking (DT) appeared to us as a structured method used mainly by designers. However, during the contact sessions on 9–10 March, our understanding evolved through hands-on activities and collaboration. Through interviewing, idea generation, clustering, and prototyping, we experienced DT as an iterative, human-centred approach…

  • The Courage to Share Rough Ideas: Why Prototyping Drives Innovation

    The Courage to Share Rough Ideas: Why Prototyping Drives Innovation

    Written by Marin Anita & Sarker Md Saddam Hossain  In most workplaces, and even in everyday life, we are under pressure to deliver ready and polished solutions. However, Design Thinking shows us a counterintuitive paradox: incomplete prototypes, messy drawings, crude models, rapid mock-ups — this is where magic happens. Prototyping is not just a design…

  • Beyond the Lone Genius: The Power of Hive Intelligence

    Beyond the Lone Genius: The Power of Hive Intelligence

    Reflections by Nayoma Hiruni Peiris and Juha Takanen …. Moving “Beyond the Lone Genius,” Design Thinking transforms ambiguity into opportunity by applying “hive intelligence” to tackle the emotional core of human needs and navigate the complexity of “wicked problems” …….  The Emotional Core of Design: Head, Heart, and Gut  The experience with design thinking started with…

  • Setting the stage for creative freedom

    Setting the stage for creative freedom

    By Heidi Aho, Shahida Parvin, & Eduardo Solorzano Tejeda. Design Thinking (DT) and Innovation require a lot of creativity. Creativity is often described as a spark of inspiration, but it is far more complex and deeply human. It happens at the intersection of emotions, environments, and culture. To truly nurture creativity, we need to look…

  • Wicked Design – The value added by Design Thinking from an economic context , and into times of crisis. 

    Wicked Design – The value added by Design Thinking from an economic context , and into times of crisis. 

    by Andre Vicentini and Juliet Leal-Ruokonen In our course Design Thinking we understood the wide range context meaning of design that is becoming increasingly relevant in innovation management (Mauroner and Warnke  2020, p. 924) as compared to the business’ traditional understanding of design that is only applied to creation and development of products and services,…