Service Innovation & Design

  • From Tools to Mindset: What Two Days of Design Thinking Taught Us

    Written by: Md Shanaullah Shihab & Pratiksha Ghimire Design Thinking | Reflection | Learning The contact sessions on 4–5 September gave us an opportunity to look at Design Thinking (DT) not simply as a collection of tools, but as a different way of understanding and approaching challenges. The discussions, learning activities, and reflections helped us…

  • Shifting Together: How we learned to reframe problems in 2 days

    Shifting Together: How we learned to reframe problems in 2 days

    by Andreia Pais da Cunha & Sayef Md Uddin We usually associate Design Thinking with sticky notes and frenetic brainstorming, but our two‑day course with Katja Tschimmel showed us it is a deliberate mindset. It helps us reframe situations, look at problems from different angles, and explore possibilities we don’t see at first or never,…

  • What Do Groceries and Shoes Have to Do with Design Thinking?

    What Do Groceries and Shoes Have to Do with Design Thinking?

    Written by: Olukayode Adebiyi & Kirsti Earl Our design thinking journey began from different perspectives. During Laurea’s second-phase admission process, we took part in a group discussion about how artificial intelligence is shaping our world. Kirsti saw many possibilities in AI while also noting that how we use it matters. Olukayode was more cautious about…

  • From Idea to Prototype: How AI Supported Innovation During a Hackathon

    Introduction A hackathon is a time-bound, collaborative event where people gather to rapidly develop solutions to a defined problem (Briscoe & Mulligan, 2014). Originally a mostly tech-oriented format, hackathons have expanded beyond the technology sector and are now widely applied across many fields, including education, healthcare, and social innovation. What was once a space for…

  • From Confusion to Creation: Our Design Thinking Journey at Laurea

    From Confusion to Creation: Our Design Thinking Journey at Laurea

    –Niraj Adhikari and Jay Naresh Chaudhary What happens when you walk into a class with no clear task—and walk out having built a service prototype? That was exactly our experience during two intensive and eye-opening days in the Design Thinking and Creativity course at Laurea University. At first, the ambiguity was uncomfortable. There were no…

  • Turning Creativity into tangible Solution

    Turning Creativity into tangible Solution

    Written by; Durga Shahi Thapa, Sabita Shrestha & Vijay Pulami Magar Why do some products do really well when others fail? How do you find what is needed in the market? What makes a product sellable? Are you sure the “idea” currently in your mind is the best you can do? How will you implement…

  • Innovating Learning with Design Thinking: Empathy to Prototype

    – Sharada Bhandari & Amrit Dhakal Technology should not be conceptualized as the seed of innovation; it provides the suitable conditions that are most essential for innovative ideas to emerge and develop. Moreover, after understanding human frustration, we will be able to examine the existing technological aspects and identify how we can use the existing…

  • From Problem to Possibilities-The Journey Of Design Thinking

    From Problem to Possibilities-The Journey Of Design Thinking

    Written By: Nishma Basnet & Sagar Bhandari “The approach, once used primarily in product design, is now infusing corporate culture” by Jon Kolko Design Thinking is a human-centered method that change the way of understanding and solving problems. This approach was discussed during the contact sessions on 9-10 March, where we carried out practical exercise…

  • We Thought We Understood Design Thinking-Then Reality Hit

    We Thought We Understood Design Thinking-Then Reality Hit

    written by Ujeli Bhattarai & Bharat Gautam. We were wondering how well Design Thinking can be learned in a classroom. Can hands on practice really prepare us for using it in the world? This question was on our mind during our two day Design Thinking workshop on 9-10 March. We got an introduction to the…

  • Our Design Thinking Journey: Think Outside the box

    Our Design Thinking Journey: Think Outside the box

    By Nikesh Thapa & Tripti Sapkota Vijay Kumar states, “Innovation begins with understanding people.” In modern epoch, we are facing many new challenges, so we need new and creative solutions. Design thinking is a useful method that helps people solve problems in a creative way. It focuses on innovation, people, environment, and continuous improvement. Designers…