Service Innovation & Design
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The Courage to Share Rough Ideas: Why Prototyping Drives Innovation
Written by Marin Anita & Sarker Md Saddam Hossain In most workplaces, and even in everyday life, we are under pressure to deliver ready and polished solutions. However, Design Thinking shows us a counterintuitive paradox: incomplete prototypes, messy drawings, crude models, rapid mock-ups — this is where magic happens. Prototyping is not just a design…
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Beyond the Lone Genius: The Power of Hive Intelligence
Reflections by Nayoma Hiruni Peiris and Juha Takanen …. Moving “Beyond the Lone Genius,” Design Thinking transforms ambiguity into opportunity by applying “hive intelligence” to tackle the emotional core of human needs and navigate the complexity of “wicked problems” ……. The Emotional Core of Design: Head, Heart, and Gut The experience with design thinking started with…
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Setting the stage for creative freedom
By Heidi Aho, Shahida Parvin, & Eduardo Solorzano Tejeda. Design Thinking (DT) and Innovation require a lot of creativity. Creativity is often described as a spark of inspiration, but it is far more complex and deeply human. It happens at the intersection of emotions, environments, and culture. To truly nurture creativity, we need to look…
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Wicked Design – The value added by Design Thinking from an economic context , and into times of crisis.
by Andre Vicentini and Juliet Leal-Ruokonen In our course Design Thinking we understood the wide range context meaning of design that is becoming increasingly relevant in innovation management (Mauroner and Warnke 2020, p. 924) as compared to the business’ traditional understanding of design that is only applied to creation and development of products and services,…
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Daily work hacks with Design Thinking
Written by Linda Neiglick and Anamika Firoz You do not have to be a designer to strengthen innovation at your workplace. In fact, some of the best ideas come from people who look at problems differently. We gathered a few ideas and research-based methods that you can start using right away if you wish to…
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Designing with Empathy: Turning Small Crises into Meaningful Solutions
In our Design Thinking masterclass with Katja Tschimmel, we explored how empathy can transform crises, big or small, into into human-centred solutions.
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All of us are smarter than any of us: The power of Design Thinking
by Mallika Kauppinen and Valeria Mäkinen “All of us are smarter than any of us.” This simple phrase, often heard at IDEO, captures the heart of Design Thinking. Innovation today is not just a few “creative geniuses”. It is an effort of a multidisciplinary team coming together to solve complex problems by applying the three…
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Design Thinking – A Catalyst for Innovation
Gayatri Mishra and Laura-Augustina Avram These are some questions that were addressed at the workshop on Design Thinking (DT) held by Katja Tschimmel. The class was introduced to design, DT and creativity to help build a design centric mindset. Then we learned how to apply this knowledge and transform insights and ideas into actionable statements…
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Get Your Hands Dirty in Innovation and Design
Reflections on the Design Thinking course by analyzing the contents of the articles and book, and picking the highlights for the review. This blog was written by Satu Wilson and Huong Thai.
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A Rainbow of Collaboration
Our learning journey in design thinking, as explored in Tschimmel’s (2025) masterclass, integrates the analytical views of Kimbell (2011; 2012) and the practical optimism of Kelley, D. & Kelley, T. (2013). Reflections by Nadeeka Senaviratne Mada Walawwe and Aino Sievänen.
