Tag: service design
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The key take-aways from POLISHOPA Design Thinking 2019 conference
POLISHOPA is the biggest Design Thinking conference in Poland, two days of interesting lectures and two days of workshops, 16 experts from different fields and 4 speakers from abroad. It was the sixth edition. You can find more details on this page: https://polishopa.pl/ I recommend signing up for the newsletter to get information about the…
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What I stole from Marc Stickdorn
Event: The 12 Commandments of Service Design by Service Design Network Finland & Service Design as a Tool of a Consultant by myself Time: 1.2.2019, 18-20 & 15.2.2016, 16-17 Place: Gofore Oyj, Urho Kekkosen katu 7B & Fraktio, Antinkatu 1 Fraktio does many wonderful things and one of those is Perjantaipresis, an event open for anybody to…
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Can big organizations be agile?
For big companies, change is hard and slow. No news here. However, corporations that are successful, keep up with the change. How is it done? A few quite interesting points were raised at an event on how to engage your customers in developing digital services organized by Helsinki Region Chamber of Commerce. The event was…
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Engaging customers in developing digital services
Event: Kuinka osallistat asiakkaat digipalveluidesi kehittämiseen? (How to engage your customers in developing your digital services?) Time: 10.12.2018, 8.30 – 11.30 Place: Helsinki Region Chamber of Commerce Helsinki Region Chamber of Commerce has organized a series of events related to digitalisation, out of which this was the 6th one. I haven’t participated the previous events but…
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Dash 2018 Takeaways – How to Approach a Hackathon?
by Miikka Paakkinen Last weekend I participated in the Dash 2018 design hackathon. During the event our team was challenged to design a new service business concept in less than 48 hours. The experience was wonderful, so I thought I’d share some key points on how to approach this type of a challenge. Point…
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Practise, practise, practise.
Michihito Mizutani from Siili Solutions held a short introduction to service design as a part of Design Track in School of Startups. Instead of inclusive theory lesson, he kept the workshop more hands on. His work history is strongly related to user experience and service design. Currently he is facilitating co-creation design workshops in different…
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Turning Thoughts into IDEAS: Learning to innovate
The learning journey started at Laurea with course facilitator and lecturer Katja Tschimmel by deep diving in to the course “Design thinking”. This course is one of the foundation stones for the Master Degree Program in Service Innovation and Design. This blog gives insights about the learning experience that encountered during this course and also…
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(Service) Designers, what for?
by Kaisa Hölttä On the very first day of the Design Thinking course by Professor Katja Tschimmel, two existential questions rose in my mind: What is the role of a (service) designer in the innovation process? In the world where customers´role is more and more emphasizes, can customers even take a full responsibility of design…
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Free Design Thinking Models to Help You in Your Project
by Miikka Paakkinen Design in a business context looks to answer two questions: what problems are your customers facing, and how might we solve those problems while providing the best possible experience? Design thinking models can help you in your quest for the answers. Along the way, they might also assist you in asking better…
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Utopia or Dystopia? How is the Future Looking like in Service Design?
By Salla Kuuluvainen I recently attended two events which made me think about futures thinking and it’s relation to service design and innovation. Innovation, by definition, is an act that reaches towards the future, and and engages the innovator in creating a future that may be something they wish for.. or not. How can we…
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