Tag: service design

  • Designers as political changemakers

    What are the commonly stated wicked problems and what can we do about them? A common denominator for the so-called wicked problems is that they all have complex connections to multiple sectors of human societies and they cannot be solved easily, if at all. Wicked problem can also be a problem whose complexity means that…

  • Wicked, wicked problems

    New study in the field of service design! Mari Suoheimo’s doctoral examination was held on 18th of September in the University of Lapland. The opponent was professor Mikko Koria from Loughborough University London and thesis supervisor was professor Kaarina Määttä. First Suoheimo introduced us to complex and simple problems and made some examples of them. A…

  • Becoming a Design Thinker and Doer

    Design Thinking in action Our journey to the realm of Design Thinking started in extraordinary conditions, because our lecturer Katja Tschimmel wasn’t able to attend the course physically – nor some of the students – because of COVID-19. In spite of this, we got an inspiring and participative start for our studies. The best thing…

  • Two hours in pouring rain in the footsteps of Jane

    On a Tuesday afternoon on the 8th of September a little group of people gathered together in front of a Aalto University building to walk two hours in a pouring rain among the Infrastructure of Otaniemi. The walk was arranged as a part of Helsinkin Design Weeks Aalto University’s program Designs for a cooler planet…

  • Using empathy as part of a creative process in Design Thinking

    Our assignment was to write a blog article in pairs reflecting on the topics discussed in the course Design Thinking. The two-day intensive course during September 4-5th 2020 was held by Katja Tschimmel, the founder of design agency Mindshake and the model Evolution 6² or E6² (2018), and our tutoring teacher Päivi Pöyry-Lassila.  In our group we used the model E6² to identify…

  • The importance of routines

    I participated on 28.5.2020 in a digital event focusing on organizational change and service design. The four-hour-event was hosted by Livework studio, an international service design company, and Delft University of Technology, technological university in Delft, Netherlands. The event had two keynote presentations. The first keynote speaker was Professor Brian Pentland from Michigan State University,…

  • Circle is the new black

    Circle is the new black

    I participated on 19.5.2020 in an online event “Accelerating the shift to circular” hosted by Livework studio, a global service design company, and Metabolic, a Dutch consulting company focused on sustainability and circular economy. The topic of the event was exploring the synergies between service design and industrial ecology, and the importance of moving towards…

  • What is Design Thinking and how to “design think”?

    Modern world possesses bigger challenges and more complex problems with people in the centre. To tackle these and come up with a creative solution, we need to use an explorative approach such as Design Thinking to innovate and solve these problems. I was familiarized to Design Thinking when I attended a course led by Katja…

  • There’s a designer living within us all

    There’s a designer living within us all

    As an opening to our degree program in Service innovation and design we had Design thinking -course. The blast-like opening of the studies got me really happy, as we got to start doing design tasks from day one. I have been a bit concerned how much creativity it takes to tackle all the design challenges…

  • Design Thinking – the bridge between the problem and solution

    I had a chance to attend a two-day intensive course called `Unlocking the Secrets of Service Design´ offered by CityDrivers. The trainers were Dr. Niels Billou and Adil Mansouri who are experts on Design Thinking and innovation. Both trainers created very energetic and enthusiastic environment that helped us, participants, to get excited about the two-day…