Tag: service design
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The importance of routines
I participated on 28.5.2020 in a digital event focusing on organizational change and service design. The four-hour-event was hosted by Livework studio, an international service design company, and Delft University of Technology, technological university in Delft, Netherlands. The event had two keynote presentations. The first keynote speaker was Professor Brian Pentland from Michigan State University,…
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Circle is the new black
I participated on 19.5.2020 in an online event “Accelerating the shift to circular” hosted by Livework studio, a global service design company, and Metabolic, a Dutch consulting company focused on sustainability and circular economy. The topic of the event was exploring the synergies between service design and industrial ecology, and the importance of moving towards…
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What is Design Thinking and how to “design think”?
Modern world possesses bigger challenges and more complex problems with people in the centre. To tackle these and come up with a creative solution, we need to use an explorative approach such as Design Thinking to innovate and solve these problems. I was familiarized to Design Thinking when I attended a course led by Katja…
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There’s a designer living within us all
As an opening to our degree program in Service innovation and design we had Design thinking -course. The blast-like opening of the studies got me really happy, as we got to start doing design tasks from day one. I have been a bit concerned how much creativity it takes to tackle all the design challenges…
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Design Thinking – the bridge between the problem and solution
I had a chance to attend a two-day intensive course called `Unlocking the Secrets of Service Design´ offered by CityDrivers. The trainers were Dr. Niels Billou and Adil Mansouri who are experts on Design Thinking and innovation. Both trainers created very energetic and enthusiastic environment that helped us, participants, to get excited about the two-day…
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The key take-aways from POLISHOPA Design Thinking 2019 conference
POLISHOPA is the biggest Design Thinking conference in Poland, two days of interesting lectures and two days of workshops, 16 experts from different fields and 4 speakers from abroad. It was the sixth edition. You can find more details on this page: https://polishopa.pl/ I recommend signing up for the newsletter to get information about the…
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What I stole from Marc Stickdorn
Event: The 12 Commandments of Service Design by Service Design Network Finland & Service Design as a Tool of a Consultant by myself Time: 1.2.2019, 18-20 & 15.2.2016, 16-17 Place: Gofore Oyj, Urho Kekkosen katu 7B & Fraktio, Antinkatu 1 Fraktio does many wonderful things and one of those is Perjantaipresis, an event open for anybody to…
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Can big organizations be agile?
For big companies, change is hard and slow. No news here. However, corporations that are successful, keep up with the change. How is it done? A few quite interesting points were raised at an event on how to engage your customers in developing digital services organized by Helsinki Region Chamber of Commerce. The event was…
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Engaging customers in developing digital services
Event: Kuinka osallistat asiakkaat digipalveluidesi kehittämiseen? (How to engage your customers in developing your digital services?) Time: 10.12.2018, 8.30 – 11.30 Place: Helsinki Region Chamber of Commerce Helsinki Region Chamber of Commerce has organized a series of events related to digitalisation, out of which this was the 6th one. I haven’t participated the previous events but…
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Dash 2018 Takeaways – How to Approach a Hackathon?
by Miikka Paakkinen Last weekend I participated in the Dash 2018 design hackathon. During the event our team was challenged to design a new service business concept in less than 48 hours. The experience was wonderful, so I thought I’d share some key points on how to approach this type of a challenge. Point…
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