Tag: service design

  • Starting the service innovation & design journey

    The classroom was filled with excitement on last Thursday, as the 4th SID Master’s group started to navigate their service innovation & design journey. Throughout orientation the 28 new students were completely submerged in the Laurea’s cocreative learning culture, which provides the foundation for success as they pursue the Master’s program together. Team-building exercises at…

  • The Power of Objectives – Gov Jam 2013

    I participated in the first Global Governmental Jam that was held in the fancy ICT House (pics in the end of post) in Turku on the 5th and 6th of June. The idea of the service jams was familiar to me: we were supposed to create as many prototypes of new (public) services as possible in 48 hours. The jams…

  • Service Design meets Futures Thinking #4

    A research based series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process” by Minna Koskelo (LinkedIn) and Anu K. Nousiainen (Linkedin). Part #4: We are in the Service Innovation business! Our three (and a half) previous blog entries have been summarizing the purpose of our study initiated…

  • Master thesis: Designing a service concept for the Finnish grocery trade

    by Melanie Wendland, melanie.wendland@gmail.com Here is a little wrap up of my thesis I just delivered. Background & Research objective There is an increased discussion in the news worldwide that people today suffer from health consequences that can be traced back to wrong food consumption. The food consumption many people are used to is on…

  • Foresight is part of Service Innovations

    In today’s organization’s strategic or service development projects you hardly hear a word about foresight or futures research. If you do, you are probably dealing with professionals of the field. Typical scene in developing services or company strategies is that we tend to make our decisions based on current normative knowledge – and perhaps worse,…

  • Cut the corners first – Harness the power of futures thinking

    “Futures are about knowledge. We must be inspired about futures. Futures are also about storytelling. “ explained lecturers Minna Koskelo and Anu K. Nousiainen. In the course Futures thinking and foresights methodologies we learned how futures thinking is linked to service design and how it can be applied in business. Through hands-on workshops lot of new…

  • Engaging stakeholders in the designing of a service: a case study in the B2B service context

    Author: Adeyanju Alade. Email: aladeyanju@yahoo.com The background of this master’s degree thesis was from a Tekes funded project named “Service Innovation through Strategic Stakeholder Integration” (SISSI). SISSI is a joint project undertaken by Laurea University of Applied Sciences in cooperation with Hanken School of Economics, Finland.  In addition, there are two case companies as main…

  • Why should you participate in the next Global Service Jam?

    Read carefully the content below and check with your own eyes “Why you should participate in the next Global Service Jam” and  if you have participated before, please let’s us know your experience and/or comment what you think about my experience afterwards. Global Service Jam The idea of the Global Service Jam is to create in 48…

  • Service Design Breakfast #7, Reima Rönnholm, Palmu Inc.

    Figure 1. How to Fail in Service Design, Palmu 2012 The last Service Design Breakfast was not about digital design, but more human-centric services. Reima Rönnholm started his presentation by asking everyone if they have already failed in anything this week or this day. Failing isn’t really fun, but what can we learn from failing? Reima quoted…

  • Service Design Breakfast: Integration of Service Design and Elearning

    by Juho Hyvärinen Thursday 29 November Facebook alerted me that I had enrolled for the Service Design Breakfast at Otaniemi. So, it was time to print out the tickets and head for the Aalto University, formerly known as TKK campus at Espoo. I arrived at Aalto University’s Start Up Sauna and after a freebie breakfast it…