Tag: service design

  • Service Design as a Tool for Strategy Creation

    In the Service Design Breakfast event at Startup Sauna on November 13th, Laura Invenius from ABB Drivers and Lotta Buss rom N2 Nolla have presented the case of strategy creation using the service design as a tool. ABB Drivers, who produce devices that are used for speed control of electrical motors, needed to develop a new…

  • Power to Change User Behavior

    In yesterday’s Service Design Breakfast event at Startup Sauna, Janne Lohvansuu from User Intelligence has presented the case of live UX design in YLE’s Eurovision ambiance. User Intelligence have prototyped and tested new event page for YLE during the Eurovision 2013. Prototype was interactive, connected to live content during the events and tested by Eurovision…

  • JamJaming in Barcelona

    Global Service Jams are these incredible and really fun events related to service design that are celebrated all over the globe. Twice a year, a bunch of experienced jammers and hosts meet to make them wilder, more fun and even more productive. Its the JamJam. Last time, it happened in Barcelona, on September 27th-29th. And,…

  • Failures are possibilities

    Me and 27 other students were privileged to start the Service Innovation and Design Master’s program last September in Laurea University of Applied Sciences. Our first course was about Design Thinking held by Katja Tschimmel a Design professor and an entrepreneur, and Gijs van Wulfen the writer of the excellent book “The Innovation Expedition”. How many things…

  • Example of Extremely Lean Service Design and Development in Reactor

    In the second Service Design Breakfast event this fall organized by Aalto University and Startup Sauna on October 16, Reaktor presented the case where they integrated service design with lean software development. The project, done for Barona, was about creating software that would find best match between jobs and job applicants. Starting point was construction…

  • Make us simple, please

    When you have an organization with 11 faculties with 24 departments, 8500 employees, 35000 students, 137 IT-systems and a very long history of academic independence, what do you do when they ask you to make them simple? Service design agency Palmu faced this assignment and shared their story of a service design project with the…

  • The MindTrek 2013 Experience – 5 Take-Aways for Aspiring Service Designers

    If you have never attended the MindTrek Festival I do advice you to do so. This year they promised this: ”International three-day forum about the future of tech, knowledge and media. Expand your mind, step into the conversation and share the experience with like-minded”. Sounds pretty cool don’t you think! This was my third time. I…

  • Design day from the designers to the designers

    I participated in the Reaktor’s first Design day on 3rd of October in Helsinki and it took place in event center Telakka. Reaktor is a Finnish design & software house. Design day was great opportunity for me to learn and to share ideas with other participants. The whole event was very inspirational and energetic and I…

  • The Rabbit Hole of Design Thinking

    Professor and researcher Katja Tschimmel and ideation facilitator Gijs van Wulfen showed us where the Rabbit Hole of Design Thinking is. So I also jumped in it, dug together with fellows hands on for two full days – and we are still digging. The more we explore, the more we find. This post is about what…

  • Measuring Services – A Book Review

    – DO YOUR MATH! “Service Design: From Insight to Implementation” by Andy Polaine, Lavrans Loevlie and Ben Reason (2013 Rosenfeld Media) is a positively different service design book, whereas this – rather loose – book review is written as an extra assignment of the course New Service Development by Tiia-Marina Tuominen de Sousa e Silva…