Service Innovation & Design

  • Why every problem solver needs design thinking

    You might have heard of design thinking in business context and its possible perks. A design thinking approach is usually chosen when there’s a need for new inventions, growth or increasing satisfaction. Design thinking is the way designers think – putting human needs in the centre of development and creating engaging and inspiring solutions. Design…

  • Wicked, wicked problems

    New study in the field of service design! Mari Suoheimo’s doctoral examination was held on 18th of September in the University of Lapland. The opponent was professor Mikko Koria from Loughborough University London and thesis supervisor was professor Kaarina Määttä. First Suoheimo introduced us to complex and simple problems and made some examples of them. A…

  • Design thinking as a unique fusion of tools and approaches to unlock innovative potential

    As the pace of technological change is constantly increasing, we are spending more time consuming the constant flow of innovation rather than creating something new. Tschimmel (2020) suggests that “innovation is the driving force for the quality of life and economy”. However, how to unlock the hidden capabilities all of us possess to enable this…

  • Human in Center

    Design thinking can be learned and utilized by everyone: whatever is your expertise or field in business, anyone can do things experimentally, with an agile and human-centric way.  The importance of humanity and empathy in today’s business is enormous: during the Covid19 Pandemic, companies have been required to learn to consider the customer experience in a whole new way. During the Design Thinking course, we learned that customers’ voice needs to listen carefully, but a Service Designer must also dare to make visionary and bold decisions based on knowledge, and in some part, with intuition. From 3I to E.62   Highlighting two takeaways from Design Thinking workshop, the first would be the whole design thinking model Evolution 62 (E.62). Professor Katja Tchimmel presented the various DT process models from simple 3I-model to broader models, which introduce also prototyping and amount of iterations. The E.62 model differs from others by systematically and practically offering…

  • Designing your own way with design thinking

    Designing your own way with design thinking

    Making career choices when you’re 18 years old can be cumbersome. The childhood dream jobs, being a doctor or a policeman, probably have changed multiple times leaving you uncertain about what the future will look like. So, what does it take to find your dream job? As we started out journey in the SID program…

  • Can we feel someone remotely?

    Stuck at home, we participated in Katja Tschimmel’s Design Thinking Masterclass through Zoom. And it made us think: Is it possible to gain genuine empathy remotely? Or is it the stuff of mind reading heros in Hollywood movies? Empathy is a core concept of design thinking. Indeed, it is fundamental in the phases of inspiration, observation, discovery, and understanding, depending on which process variation of design thinking is used (Tschimmel 2020).  In “Change by design”, Tim Brown (2019) describes empathy as putting…

  • Use storytelling to turbocharge your design thinking

    Humankind has transmitted information through stories since time immemorial. Indeed, hearing and telling stories seem to be a fundamental need for us. Friends are made through the exchange of stories: they bring us together and build trust and intimacy in a relationship. Design thinking comprises of 5 factors (Carlgren, Rauth, Elmquist, 2016):  1) user focus,…

  • Playfulness creates savings

    I participated on the 23th of September in Helsinki Design Week’s Aalto University’s Design club online talk “Creative practices for transformational futures” with Tuuli Mattelmäki, associate Professor and Head of department of Design in Aalto and Zaynep Falay a Partner in Hellon design agency, that does collaboration with Aalto University.  They were talking about their…

  • Unblock your creative potential with Design Thinking

    Unblock your creative potential with Design Thinking

    Do you remember yourself back in kindergarten? You played and experimented and tried out weird things without fear or shame. And then you grew up and started to see yourself as “not the creative type”, if you happen to be like us. What happened? In this blog post we’ll show how creativity isn’t a rare…

  • Thinking with our hands and hearts

    Thinking with our hands and hearts

    With emerging complex health and societal problems, such as Covid-19 and climate change, the world needs creative mindset and collaboration more than ever. Two new Laurea SID students interviewed each other about the key elements of design thinking after taking the master class of design thinking at Laurea. M: Ahmed, what made you interested in…