Service Innovation & Design
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WELL DESIGNED BUSINESS
How well your business adapts to changes? The world is in constant change. Design knowledge is a vital competence in making companies ready to face changes in their environment. Design`s starting point should always be customers and their needs. Design thinking helps forecast the future and develop organization`s operations to be more flexible, resilient and…
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Service Design Capabilities
Does possessing service design tools make you automatically a service designer? Or does a person need to have special capabilities in order to be a service designer? This question was examined by Nicola Morelli, Professor of university of Aalborg, Denmark, and co-writer of a recently published book called “Service Design capabilities” in a workshop that…
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What good is Design Thinking?
Everyone is talking about Design Thinking. Consultants at least, when they are selling something. But does Design Thinking bring any practical benefits? Idris Mootee makes a strong argument that Design Thinking can help organizations in many ways. We will briefly introduce two concepts Mootee talks about, creative culture and importance of predictability that we think are…
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Breaking the ice on Design and Design Thinking
Don’t worry if you are not familiar with the concept of design thinking, here you will get your first dose of design thinking vocabulary! Before starting our Masters degree program in Service Innovation and Design, the concept of design thinking was vague and unclear also to us. Once the first Design Thinking Master class held…
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Building Creative Confidence and Skills
Creativity is a fundamental element for design processes and innovation. However, many people think that they are not creative, that they are more practical types. David Kelley states that we all have huge potential within us. People are naturally wildly creative, and we just need to take the blocks away from keeping us from being…
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Homo partum – unleashing the creativity within everyone
At the age of five I remember following my parents to the local library of the small village where I grew up. At the entrance of the library, an impressive landscape prototype of an upcoming development project where on display, containing miniature buildings, cars, trees and even dogs. The local municipality council had gathered local…
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The human-centered concepts of creativity and design thinking
These two concepts have been used when creating the products and services that we use, which have resulted in simplicity and ease of use. But, what are these concepts? And how are they human-centered? Let’s find out. What is creativity and how is creativity human-centered: Divine comedy or everyman’s labor How wonderful it is to…
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Diving into Design Thinking – First Taste
Our service innovation and design studies started with an interesting Design Thinking course held remotely by Katja Tschimmel. During the two instruction days we learned the basics of Design Thinking, went through a Design Thinking process in small groups using Miro and did also some creative thinking as well as thinking outside the box exercises.…
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Design thinking tools to make meaning from the mess
More and more non-designers know at least some design thinking tools when different organizations commonly use them. Design thinking helps make sense of complex problems, and what is most important, it helps people create new ideas that fit better consumer needs and desires. (Kolko, 2015) Design thinking is not an exceptional talent or a skill…
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Empathy in focus: Design Thinking during disruption
Today, the uncertainty around us is overwhelming. The world is saturated with Volatility, Uncertainty, Complexity and Ambiguity (VUCA). However, we need to manage our daily lives, improve, create, and deliver. Design Thinking (DT) methods provide us with a chain of systematic approaches to tackle the novel beast head-on and conquer. The DT process takes us…
