Service Innovation & Design

  • AI is changing things – or is it?

    The Work up! event on AI was held during Helsinki design week at Bio Rex. The event had two main speakers and two panel discussions centered around their performances. I was excited to learn more on how AI is perceived by professionals and what the big questions surrounding it’s use are at the moment. AI…

  • 7 Things to Consider When Designing for Trust in AI and Robotics

    7 Things to Consider When Designing for Trust in AI and Robotics

    by Miikka Paakkinen This post belongs to a two-part blog series on design topics related to artificial intelligence (AI) and robotics. You can read part two on ethics by clicking here. Note: I will not go deeper in to explaining the concepts of AI and robotics in this post. For a summary on the technologies…

  • From nobody to creative designer

    One Friday morning 28 students from different backgrounds sat down in a classroom at Laurea. At least as I know, majority of these people, had no or just little experience on designing, rather the opposite. The journey from nobody to be a designer had begun. For long we have lived in a world where we…

  • Using Design Thinking to Build a VR Study Experience

    What do you get when you put together a group of Laurea MBA in Service Innovation and Design students and Mindshake’s Katja Tschimmel and task the group to innovate a service for international students as part of the Design Thinking course? A crazy lot of innovation, creativity, collaboration, and learnings. In this blog post, I…

  • Can you learn to be creative?

    by Kati Kaarlehto This question was asked from our lecturer Katja Tschimmel at the very beginning of our contact days of the Design Thinking study module. This question in my mind I chose to read  Creative Confidence – Unleashing the Creative potential With Us All by David and Tom Kelley as my very first book…

  • DASH Boom Bang!

    DASH Boom Bang!

    “You gotta get stuff done.” – Jeremiah Tesolin, Iittala. Event: DASH – Design Process Time: 13.9.2018 17.00 – 19.00 Place: Clarion Hotel Helsinki (Tyynenmerenkatu 2, 00220 Helsinki)   ”Interested to discover new design processes and learn different approaches to design? DASH – Design Process gathers three companies from different fields to uncover their design process.…

  • Are you really data-driven?

    Data-driven design day 2018 was held as part of Helsinki Design Week this year. I first heard about it when I attended the DASH Design + AI event back in June. Lassi A. Liikkanen was there talking about how AI impacts interaction design and giving a short introduction to AI and ML. At the Data-Driven Design…

  • What is Customer Journey and why others besides sales and marketing people should be interested about it?

    What is Customer Journey and why others besides sales and marketing people should be interested about it?   Customer Persona Before starting to formulate customer journey, it is important to define customer personas, to whom these journeys will be created. A while ago, I wrote about what Customer Personas are and why those are useful.…

  • Agile piloting Jam in Open Living Lab days

      Smart Kalasatama: Agile piloting engages the urban community In 2013 the City of Helsinki decided to make Kalasatama as a model area of smart city development. Today Smart Kalasatama innovation platform run by Forum Virium Helsinki, has hit the headlines with engaging the urban community for the development of a smart district: it is…

  • ”You can’t do everything on your own.”

    ”You can’t do everything on your own.”

    Event: Open up, become inspired and innovate! Global perspectives at Innovation Breakfast Time: 5.9.2018 klo 8:00-10:30 Place: Hard Rock Cafe (Aleksanterinkatu 21, 00100 Helsinki) ”The focus of the USCO-project is to develop Finnish organisations capabilities to utilise digitalisation. The project explores digital business development on an organizational level, and in implementing open service innovation. USCO-project relies on…