Service Innovation & Design

  • Design Sprint as Tool for Non-profits

    Design Sprint as Tool for Non-profits

    By Salla Kuuluvainen Last week I attended an event by Järjestöjen palvelumuotoilijat – Service Designers in Non-profit sector, an informal network by people who work in the NGO sector in Finland and are interested in service design. The event was organized by Kukunori, and organization that works with mental health and well-being. The theme of…

  • Practise, practise, practise.

    Michihito Mizutani from Siili Solutions held a short introduction to service design as a part of Design Track in School of Startups. Instead of inclusive theory lesson, he kept the workshop more hands on. His work history is strongly related to user experience and service design. Currently he is facilitating co-creation design workshops in different…

  • Employee Experience at Tieto

    I attended a talk about Tieto’s employee experience this week and it was very inspiring to learn how Tieto make use of Jacob Morgan’s thoughts on employee experience to strive to be the best on the market for both employees and external customers. Jacob Morgan is the father of the Employee Experience Equation, which essentially…

  • Two different solution spaces

      As a part of School of Startups, Toni Perämäki from Valohai wanted to show us a structured way of finding customers via Lean Startup method. The one way of ideating is to build, measure and learn in a cycle. The key question in Lean Startup is: Do I have a problem worth solving? One…

  • Design thinking – an influential combination of tools, methods and a mindset

    Design thinking – an influential combination of tools, methods and a mindset

    by Jenni Leppänen Design thinking has gained worldwide hype over the past decade. Its tools and methods are being discussed and implemented also in many fields not traditionally seen as designing fields, e.g. services. Design thinking is defined as a “process of continuously redesigning a business using insight derived from customer intimacy” (Jeanne Liedtka 2014).…

  • Innovating and Designing New Organizations

    Innovating and Designing New Organizations

    By Salla Kuuluvainen I participated in the Social Tools Conference organized by Pixelache Helsinki, an artist collective. I have been taking part in Pixelache events for a quite a while since I feel that they are a great source for finding out about ”weak signals” conserning the future and trends. Decentralization as Trend This time…

  • (Lights, camera,) ACTION!

      On a rainy Tuesday I attended School of Startup hosted by The Shortcut. This weeks theme was Design and there was a lot of workhops related. Idea of the track is to wake up design mind and skills through design methods. There will be other post(s) coming about the design week. This workshops topic…

  • What about brick and mortar?

    We are living in a world where change is present, and it is forcing many industries to redefine or reshape themselves in the near future. Of all industries retailing as we know it today is for sure facing one of the biggest challenges through its existence. People´s buying behaviour and preferences are rapidly changing and,…

  • Design Process Three Ways

    Design Process Three Ways

    By Salla Kuuluvainen I participated in Dash Design – an event that was preparation for Europe’s largest hackathon DASH. In Dash Design we heard from three companies and their take on design process: Smartly.io, Pentagon Design and Iittala. What became quite clear at the event was that the design process can look very different and…

  • Turning Thoughts into IDEAS: Learning to innovate

    The learning journey started at Laurea with course facilitator and lecturer Katja Tschimmel by deep diving in to the course “Design thinking”. This course is one of the foundation stones for the Master Degree Program in Service Innovation and Design. This blog gives insights about the learning experience that encountered during this course and also…