Service Innovation & Design

  • Designers share – part 1: video tour through Berlin

    By Ninja Fedy I’m on a personal mission: to start sharing knowledge in a more agile and transparent (aka. quick and dirty) way.  My first step on that path is a video I made about a Service Design Tour in Berlin. A first step in sharing insights from conferences and meet-ups that have been stuck…

  • Takeaways and reminders from SXC18

    Takeaways and reminders from SXC18

    Service Experience Camp is not just another conference. Thought by service designers, for service designers, it is a 2-day “unconference” whose new edition always tops up the previous ones thanks to an amazing selection of design leaders as speakers, a passionate and proactive audience of practitioners, and a long list of carefully planned details that…

  • (For, With, By) People

    (For, With, By) People

    How to design work Last week I had a change to participate to a full day and very interesting seminar co-hosted by Pisku-project and NewWOWCrafting -project. The event was held at the Aalto University Design Factory that was described as a sandbox that is open for testing and learning goals. Facilitators, quite skilled ones if…

  • Let’s Play Participatory Budgeting!

    Let’s Play Participatory Budgeting!

    Event: “OmaStadi” Participatory Budgeting Ideation Workshop Organized by the City of Helsinki, hosted by the city coach Antti Sarpo Place: Vallila Library, Helsinki Time: 13.11.2018 The latest Helsinki City Strategy sets the outlines for city decision-making in the years 2017–2021. The strategy emphasizes participation of the citizens and interaction between the citizens and the city. Having…

  • Hackathons as Design Experiences

    Hackathons as Design Experiences

      I participated recently in two hackathons, Emotion Hack Day hosted by YLE and researcher Katri Saarikivi, and Climathon by Climate-KIC, hosted by Urban Academy. Hackathons are events that generate solutions to a challenge, and usually the solutions are technical in nature, like applications or programs. It seems though that the idea of hackathons has…

  • Future Service Design: Designing Solutions for Systemic Problems

    What kind of future is waiting for us service innovation and design students? How service design is transforming and what kind of skills are needed when working in the service design field in the future? These questions were discussed from several perspectives in the super interesting Palmu Society 10 + 10 event organized in Tennispalatsi.…

  • UX and Service Design: are they essentially the same thing?

    Since service design started gaining ground in business conversations, it is not rare to come across questions or comments like: “what do you mean by service?”, and “Ah, it’s basically UX design” or “Ok, but can you make wireframes?”. In facts, considering the increasing intangibility of products in the digital age, the distinction between products…

  • Designing social robots

    Event: Social Robotics Breakfast Time: 29.10.2018, 8.30 – 11.30 Place: Futurice, Helsinki Social Robotics Breakfast organized by Futurice brought together people enthusiastic about robots, design and plentiful breakfasts, so no wonder I was there as well. Introduction to Social Robotics The morning started with a panel discussion about social robotics. The panel consisted of human experts involved…

  • DASH 2018 – a walk-through

    I had the pleasure of being a participant in this year’s DASH event. If someone doesn’t know what DASH is, it’s Europe’s largest design hackathon organized by a great team of volunteers and professionals. Aaltoes is a big part of organizing DASH as well as many other partners. DASH is not just an individual event,…

  • Dash 2018 Takeaways – How to Approach a Hackathon?

    Dash 2018 Takeaways – How to Approach a Hackathon?

    by Miikka Paakkinen   Last weekend I participated in the Dash 2018 design hackathon. During the event our team was challenged to design a new service business concept in less than 48 hours. The experience was wonderful, so I thought I’d share some key points on how to approach this type of a challenge. Point…