Service Innovation & Design

  • Let’s Play Participatory Budgeting!

    Let’s Play Participatory Budgeting!

    Event: “OmaStadi” Participatory Budgeting Ideation Workshop Organized by the City of Helsinki, hosted by the city coach Antti Sarpo Place: Vallila Library, Helsinki Time: 13.11.2018 The latest Helsinki City Strategy sets the outlines for city decision-making in the years 2017–2021. The strategy emphasizes participation of the citizens and interaction between the citizens and the city. Having…

  • Hackathons as Design Experiences

    Hackathons as Design Experiences

      I participated recently in two hackathons, Emotion Hack Day hosted by YLE and researcher Katri Saarikivi, and Climathon by Climate-KIC, hosted by Urban Academy. Hackathons are events that generate solutions to a challenge, and usually the solutions are technical in nature, like applications or programs. It seems though that the idea of hackathons has…

  • Future Service Design: Designing Solutions for Systemic Problems

    What kind of future is waiting for us service innovation and design students? How service design is transforming and what kind of skills are needed when working in the service design field in the future? These questions were discussed from several perspectives in the super interesting Palmu Society 10 + 10 event organized in Tennispalatsi.…

  • UX and Service Design: are they essentially the same thing?

    Since service design started gaining ground in business conversations, it is not rare to come across questions or comments like: “what do you mean by service?”, and “Ah, it’s basically UX design” or “Ok, but can you make wireframes?”. In facts, considering the increasing intangibility of products in the digital age, the distinction between products…

  • Designing social robots

    Event: Social Robotics Breakfast Time: 29.10.2018, 8.30 – 11.30 Place: Futurice, Helsinki Social Robotics Breakfast organized by Futurice brought together people enthusiastic about robots, design and plentiful breakfasts, so no wonder I was there as well. Introduction to Social Robotics The morning started with a panel discussion about social robotics. The panel consisted of human experts involved…

  • DASH 2018 – a walk-through

    I had the pleasure of being a participant in this year’s DASH event. If someone doesn’t know what DASH is, it’s Europe’s largest design hackathon organized by a great team of volunteers and professionals. Aaltoes is a big part of organizing DASH as well as many other partners. DASH is not just an individual event,…

  • Dash 2018 Takeaways – How to Approach a Hackathon?

    Dash 2018 Takeaways – How to Approach a Hackathon?

    by Miikka Paakkinen   Last weekend I participated in the Dash 2018 design hackathon. During the event our team was challenged to design a new service business concept in less than 48 hours. The experience was wonderful, so I thought I’d share some key points on how to approach this type of a challenge. Point…

  • Design Sprint as Tool for Non-profits

    Design Sprint as Tool for Non-profits

    By Salla Kuuluvainen Last week I attended an event by Järjestöjen palvelumuotoilijat – Service Designers in Non-profit sector, an informal network by people who work in the NGO sector in Finland and are interested in service design. The event was organized by Kukunori, and organization that works with mental health and well-being. The theme of…

  • Practise, practise, practise.

    Michihito Mizutani from Siili Solutions held a short introduction to service design as a part of Design Track in School of Startups. Instead of inclusive theory lesson, he kept the workshop more hands on. His work history is strongly related to user experience and service design. Currently he is facilitating co-creation design workshops in different…

  • Employee Experience at Tieto

    I attended a talk about Tieto’s employee experience this week and it was very inspiring to learn how Tieto make use of Jacob Morgan’s thoughts on employee experience to strive to be the best on the market for both employees and external customers. Jacob Morgan is the father of the Employee Experience Equation, which essentially…