Service Innovation & Design

  • Can Design Solve Everything?

    Can Design Solve Everything?

    Design Forum Talks: Design, Value and Meaning Valkoinen Sali 28.11.2018 In late November 2018, I attended a seminar organized by Design Forum Finland, which, once again, discussed design and its overarching possibilities in solving complex problems in business, innovation and life in general. Many interesting keynotes were expected, such as Berlin-based phi360 consultant Arndt Pechstein’s “Hybrid…

  • Designers share – part 3: Open sessions at Service Experience Camp 2018

    By Ninja Fedy After introducing the Service Experience Camp 2018 in a blog post earlier I am now sharing insights from a few open sessions I attended at the event. Session 1: Design Sprints  This session was meant for those who had already facilitated design sprints “the Google way” and was hosted by one of SXC…

  • From a maze into a daze

    Towards solutions via co-creation   On December 11th I attended an event called Redi*: Towards Solutions, in Redi*’s Vapaakaupungin Olohuone. Vapaakaupungin Olohuone is a open space for everyone who wants to hold an event, a workshop or just to be. It’s possible to organize events for free as long as they are free for everyone…

  • Can big organizations be agile?

    For big companies, change is hard and slow. No news here. However, corporations that are successful, keep up with the change. How is it done? A few quite interesting points were raised at an event on how to engage your customers in developing digital services organized by Helsinki Region Chamber of Commerce. The event was…

  • Health Design 2018

    Event: Health Design 2018, Experience Better Healthcare Time: 29.11.2018, 9.30 – 18.00 Place: Aalto Learning Centre I need to start this post with a disclaimer: I happened to got a free ticket for this event, which I’m very happy of, since I don’t feel that the event was worth of the actual price of 150€. For…

  • Engaging customers in developing digital services

    Event: Kuinka osallistat asiakkaat digipalveluidesi kehittämiseen? (How to engage your customers in developing your digital services?) Time: 10.12.2018, 8.30 – 11.30 Place: Helsinki Region Chamber of Commerce Helsinki Region Chamber of Commerce has organized a series of events related to digitalisation, out of which this was the 6th one. I haven’t participated the previous events but…

  • Designers share – part 2: Service Experience Camp 2018

    By Ninja Fedy Photo: Silviu Guiman The topic of the fifth Service Experience Camp was “Crafting delight, delivering value” and it was organised in Berlin on November 2-3, 2018. The concept of this two-day event is a so-called unconference: a highly interactive event where service design professionals from all around the world gather together and…

  • Designers share – part 1: video tour through Berlin

    By Ninja Fedy I’m on a personal mission: to start sharing knowledge in a more agile and transparent (aka. quick and dirty) way.  My first step on that path is a video I made about a Service Design Tour in Berlin. A first step in sharing insights from conferences and meet-ups that have been stuck…

  • Takeaways and reminders from SXC18

    Takeaways and reminders from SXC18

    Service Experience Camp is not just another conference. Thought by service designers, for service designers, it is a 2-day “unconference” whose new edition always tops up the previous ones thanks to an amazing selection of design leaders as speakers, a passionate and proactive audience of practitioners, and a long list of carefully planned details that…

  • (For, With, By) People

    (For, With, By) People

    How to design work Last week I had a change to participate to a full day and very interesting seminar co-hosted by Pisku-project and NewWOWCrafting -project. The event was held at the Aalto University Design Factory that was described as a sandbox that is open for testing and learning goals. Facilitators, quite skilled ones if…