Service Innovation & Design
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The Four Joys of Taking Part in a Book Club
1. Join a Book Club and Actually Finish Reading a Book on Your Reading List Case in point: Ever since I heard about the much buzzed about Palvelumuotoilun bisneskirja (The Service Design Business Book), I was eager to get my hands on it. Needless to say, I never got around it. It wasn’t until I…
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Business Design- An Uncharted Journey to the Future
Dash Talks hosted the event “Design + Business” where three professional business designers came to speak about the challenges and value of design thinking in the world of business. Hanne Nissinen from OP, Jaakko Luomaranta from Palmu/Solita, and Petteri Kolinen from Design Forum Finland came to share their personal journeys and observations of not only…
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Design Thinking – the bridge between the problem and solution
I had a chance to attend a two-day intensive course called `Unlocking the Secrets of Service Design´ offered by CityDrivers. The trainers were Dr. Niels Billou and Adil Mansouri who are experts on Design Thinking and innovation. Both trainers created very energetic and enthusiastic environment that helped us, participants, to get excited about the two-day…
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The secrets of the Creative Leadership
“Leadership is not about a title or a designation. It’s about impact, influence and inspiration.” – Robin. S. Sharma We are living in complex, uncertain and volatile world where human skills such as empathy, creativity and complex problem solving are the most in-demand leadership qualities today. I had a chance to attend a one-day intensive…
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Holacracy – an innovative management practice for organizations
During Gdynia Design Days and Design Talks Business Summit, I had a chance to participate in a workshop about Holacracy run by Ewa Bocian – a partner at Dwarfs and Giants, an innovation company which is organized in a holacratic way and its mission is to help shape the future of work. Source: Harvard Business…
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How design might help business thrive? – Gdynia Design Days and Design Talks Business diary
Gdynia Design Days is a one-week design festival in Poland at the seaside. It offers unlimited possibilities to explore the newest trends and good design practices via exhibitions, speeches, meetings or workshops. Among the events, there is also an extraordinary two-day conference, Design Talks Business, created to discuss the contribution design can make towards business,…
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The key take-aways from POLISHOPA Design Thinking 2019 conference
POLISHOPA is the biggest Design Thinking conference in Poland, two days of interesting lectures and two days of workshops, 16 experts from different fields and 4 speakers from abroad. It was the sixth edition. You can find more details on this page: https://polishopa.pl/ I recommend signing up for the newsletter to get information about the…
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How to facilitate a successful Circular Economy Jam event?
“As a facilitator, a lot of the success of the Jam relies on your shoulders. Not just helping the team deliver a good, validated concept, but their experience along the way.” Jesse Grimes – Service designer & Jam’s special guest from Amsterdam The quotation by Jesse Grimes goes straight to the point. The success of…
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Is our Service Design work more intuition or data driven?
Insight Clash is a free-of charge event organized by PTBRiO (Polish Association of Market and Opinion Researchers ) located in Warsaw city in Poland. It aims to clash different, sometimes contradictory opinions. This time the room was full of designers as the topic considered mostly them. We explored one question: Intuition or data – how…
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