Service Innovation & Design

  • Design Thinking: how can visualization help companies innovate and develop

    New time requires new ways to manage, and design thinking can provide managers human-centeric tools to participate all stakeholders in finding opportunities. Visualizing divergent ideas for a holistic view Creating innovative solutions to business challenges requires companies to see the big picture: what players affect the market or industry outside of it through technical possibilities…

  • Is Design Thinking the right approach for every development project?

    Heljä FranssilaFirst-year SID student and comms professional The first three-day study phase focusing on the basics of Design Thinking left me inspired, yet somewhat confused. When going back home after our last day together, I could not help wondering if design thinking really is a method we can use for every development project. Under the…

  • Customer experience success with design thinking

    In our Laurea master study of Design thinking led by Professor Katja Tschimmel, we “Learnt by doing” basic principles of design thinking concept and used Mindshake Innovation Design Thinking Model called Evolution 6. Study of Design thinking model helped me to understand the importance of concepts like fluidity in idea generation and idea hitlist, prototyping…

  • Habitare must listen to its users

    Habitare 2019 is an interesting convention, but overall it could be so much more. A convention is a service and I approached this furniture, interiors, and product design event with a service design perspective. I was actively looking out for mentions of service design and observing what the experience of being a participant at the…

  • The power of design thinking

    And why you should consider using it to innovate and solve business problems. Rashpal Bhati On the first weekend of September amidst the beginnings of Finnish Autumn, the SID class of 2019 gathered at Laurea’s Leppävaara campus for their first contact session in Design Thinking. As we listened to the energetic tutor Katja Tschimmel, we…

  • Why is Storytelling at the core of Design Thinking?

    My story with Design Thinking goes way back to 2017, when I started to take life coaching sessions. My coach was a Service Designer and a passionate Design Thinker. As in every coaching session, there is a part in which the coachee needs to offer at least 20 solutions or actions she/ he will be…

  • Innovation & Design Thinking Start with the Assessment of Now

    “Innovation and design thinking are considered as the principal source of differentiation and competitive advantage in the business world today. Thinking like a designer can transform the way you develop products, services, processes, and even strategy” – Tim Brown (2008).  Ironically, I never considered myself an innovative or creative person. Instead, my organized and systematic…

  • Design thinking – learning collaborative culture

    Design thinking has been hot topic worldwide since past 10 years, and it is being applied in many, if not all, industries throughout the world. The understanding of the role of a designer has evolved, and still it can be seen as a hero who connects the development and marketing of a product or a…

  • First steps in Design Thinking

    By Marja Hyypiä, first year SID student My journey as a future design thinker started on a Laurea UAS course on Design Thinking in September 6-7, 2019 where we had the pleasure to have Katja Tschimmel – Professor, Researcher, Trainer and Consultant in Creativity and Design Thinking (LinkedIn) – as our teacher. The two-day course…

  • From Chaos to Clarity: This is Design Thinking

    “Design thinking is a human centered, creative, iterative and practical approach for coming up with new ideas and solutions” (Brown, 2008). The approach can seem chaotic at first as the process doesn’t follow a linear path. The above picture by Tim Brennan of Apple’s Creative Services illustrates this well (Liedtka and Ogilvie, 2011). The Different…