Service Innovation & Design

  • The power of design thinking

    And why you should consider using it to innovate and solve business problems. Rashpal Bhati On the first weekend of September amidst the beginnings of Finnish Autumn, the SID class of 2019 gathered at Laurea’s Leppävaara campus for their first contact session in Design Thinking. As we listened to the energetic tutor Katja Tschimmel, we…

  • Why is Storytelling at the core of Design Thinking?

    My story with Design Thinking goes way back to 2017, when I started to take life coaching sessions. My coach was a Service Designer and a passionate Design Thinker. As in every coaching session, there is a part in which the coachee needs to offer at least 20 solutions or actions she/ he will be…

  • Innovation & Design Thinking Start with the Assessment of Now

    “Innovation and design thinking are considered as the principal source of differentiation and competitive advantage in the business world today. Thinking like a designer can transform the way you develop products, services, processes, and even strategy” – Tim Brown (2008).  Ironically, I never considered myself an innovative or creative person. Instead, my organized and systematic…

  • Design thinking – learning collaborative culture

    Design thinking has been hot topic worldwide since past 10 years, and it is being applied in many, if not all, industries throughout the world. The understanding of the role of a designer has evolved, and still it can be seen as a hero who connects the development and marketing of a product or a…

  • First steps in Design Thinking

    By Marja Hyypiä, first year SID student My journey as a future design thinker started on a Laurea UAS course on Design Thinking in September 6-7, 2019 where we had the pleasure to have Katja Tschimmel – Professor, Researcher, Trainer and Consultant in Creativity and Design Thinking (LinkedIn) – as our teacher. The two-day course…

  • From Chaos to Clarity: This is Design Thinking

    “Design thinking is a human centered, creative, iterative and practical approach for coming up with new ideas and solutions” (Brown, 2008). The approach can seem chaotic at first as the process doesn’t follow a linear path. The above picture by Tim Brennan of Apple’s Creative Services illustrates this well (Liedtka and Ogilvie, 2011). The Different…

  • The Four Joys of Taking Part in a Book Club

    1. Join a Book Club and Actually Finish Reading a Book on Your Reading List Case in point: Ever since I heard about the much buzzed about Palvelumuotoilun bisneskirja (The Service Design Business Book), I was eager to get my hands on it. Needless to say, I never got around it. It wasn’t until I…

  • Business Design- An Uncharted Journey to the Future

    Dash Talks hosted the event “Design + Business” where three professional business designers came to speak about the challenges and value of design thinking in the world of business.  Hanne Nissinen from OP, Jaakko Luomaranta from Palmu/Solita, and Petteri Kolinen from Design Forum Finland came to share their personal journeys and observations of not only…

  • Design Thinking – the bridge between the problem and solution

    I had a chance to attend a two-day intensive course called `Unlocking the Secrets of Service Design´ offered by CityDrivers. The trainers were Dr. Niels Billou and Adil Mansouri who are experts on Design Thinking and innovation. Both trainers created very energetic and enthusiastic environment that helped us, participants, to get excited about the two-day…

  • The secrets of the Creative Leadership

    “Leadership is not about a title or a designation. It’s about impact, influence and inspiration.” – Robin. S. Sharma We are living in complex, uncertain and volatile world where human skills such as empathy, creativity and complex problem solving are the most in-demand leadership qualities today. I had a chance to attend a one-day intensive…