Service Innovation & Design

  • Lessons on language and inclusivity

    Held annually in Stockholm, Nordic Design 2019 is a conference focused on the design within the range of user experience, user interface, technology and graphic design. The speakers were varied and did much more than simply show their impressive portfolios of work. They actively outlined certain manifestos or values inherent in their work. Topics ranged…

  • The power of “playing with hands” in Design Thinking

    I have been thinking about writing this article for so long that I haven’t yet found a proper start. I guess my fear of failing has been always too high in my personality, too many expectations about myself and from others and my natural inclination for perfection hasn’t really helped me in the past.  In…

  • Participation, participation, participation!

    Conference: People-Driven City 2019 27th of September, in Dipoli Aalto University, Otaniemi Espoo In the end of September, I had an opportunity to participate in an interesting conference, People-Driven City 2019. It was the main conference of Lähiöfest – festival of neighborhoods and this was the second time the conference has been arranged. Conference gathers…

  • What is Design Thinking and how to “design think”?

    Modern world possesses bigger challenges and more complex problems with people in the centre. To tackle these and come up with a creative solution, we need to use an explorative approach such as Design Thinking to innovate and solve these problems. I was familiarized to Design Thinking when I attended a course led by Katja…

  • Design Thinking and Business – the Yin and Yang !

    Design Thinking and Business – the Yin and Yang !

    In 1960, a MIT professor had found the fundamental mechanism of deterministic chaos, where one variable could have profound impact on the outcome of an entire system. This was the “butterfly effect”. This method was used in weather forecasting based on past and present data points. Similar, to what we are doing in business. Our…

  • Sustainable Development Goals: this is the Service Design we need!

    In middle September I took part at the Global Goals JAM Berlin, a 2-day series of small design sprints where attendees were asked to work on local challenges – co-created with local community and industries – related to one or more of the the UN’s Sustainable Development Goals. History pills – What are these Global…

  • Data Gives Insights, Design Gives Solutions

    The New Buzz Word “Data driven design” has become some what of a buzz word because data is considered to be the new oil. However, many companies struggle to figure out how to take advantage of data and so to speak “strike gold”. At the Service Design Network event: Data Driven Design, two companies K…

  • What is Data-driven design?

    Researching and understanding the user and their environment is the first, and arguably most important, stage in the service design process. Service design purists will insist on the usage of interviews, observation, shadowing, and other ethnographic research methods in order to acquire this understanding. These methods work well, but do they work when trying to…

  • Design Thinking process activated!

    I realized some time ago that service design is the key issue to improve and develop processes and customer satisfaction. After I found this definition and concept, it felt that different pieces found their places – I love developing customer experience and always try my best in understanding and identifying customer needs. I was thinking…

  • Can we save the world by unblocking our creativity?

    Can we save the world by unblocking our creativity?

    As the problems we are facing as humankind are getting more all-encompassing and complex, the need for human superpowers like empathy and creativity is ever increasing.