Category: Service Design events

  • Diagonal brought yoga to the airport

    Have you ever get bored at the airport while waiting for the connection flight? Would you like to use your idle time for relaxing yoga or have a cup of coffee at the gate served from coffee bicycle? 19th of November Service Design Breakfast took place at Diagonals´ office at Punavuori. Kirsikka Vaajakallio and Jaakko Wäänänen…

  • Travellab: A Creative Concept for Developing Services at Helsinki Airport

      What could make airport service experience more pleasurable for transfer passengers? Well, you could get some ideas as Kirsikka Vaajakallio and Jaakko Wäänänen from Diagonal, as well as Juha Vasko from Finavia presented their Travellab project at Service Design Breakfast last week. Diagonal’s Travellab is also a candidate for Service Design Achievement 2015 in…

  • Building Mobile Wallet Pivo

    The series in the Service Design Breakfast (#SDA15) continued with an exciting topic on November 5th, when OP-Pohjola, the largest national bank in Finland, and design company Nordkapp presented how they designed and developed the Mobile Wallet Pivo – one of the most successful banking applications in Finland. What is Pivo? Pivo is a digital…

  • Making of Pivo, the Mobile Wallet

    The Service Design Achievement presentations continued at Nordkapp’s office as Sami Niemelä, Creative Director, from Nordkapp and Jussi Juntunen, Service Designer, from OP-Pohjola presented the story of Pivo, the Finnish mobile wallet application. The other parties included in the Pivo project were N2 marketing, and Toinen Phd media agency. Jussi started by introducing the Pivo…

  • Seamless Service Productisation

    What is productisation of services? How to make services seem vivid? What is service innovation? These were some of the questions to be answered in a half day seminar I took part in at Aalto University, Otaniemi a couple of weeks ago. The seminar was opened by Miia Martinsuo, Professor from Tampere University of Technology.…

  • Pivo

    Pivo is not a mobile Czech application for finding good beer, it’s an internationally acclaimed Finnish mobile system for tracking and predicting one’s personal finances. It is also a contender for the #sda15. Built around a graph, the systems shows the user’s expenditures and works as a reminder of what exactly is spent and where.…

  • Service Design Co-Creation: From Library to Learning Center

    At Service Design Breakfasts (SDB) some of the best Service Design talents in Finland share their experiences and best practices. Therefore, I was very excited to see what they are all about as I took part in SDB for the first time. This time the topic was “Rapid Service Design by Co-Creating with customer SD…

  • Service Experience Camp, Berlin 2014

    Service Experience Camp 2014 (SXC14) was a two day camp organized by Berlin based service designers on September 13 and 14, 2014. More than 200 service designers, experts, students, and enthusiasts from various countries participated in the event. The theme for SXC2014 was ”Bringing Services To Life”. The focus of the camp was on the…

  • A Library Paradigm Shift

    Someone says “library service design”, so obviously, I am interested. And what a fascinating project it was, as part of the Service Design Achievements: the turning of a university library into a learning center – for real, not just in name. The recently formed, but with old roots, Aalto University Library, is really re-inventing itself.…

  • An Interface Against Boredom

    I find an ongoing set of inspirations in the way in which innovation appears in restricted circumstances. In the case of Reaktor’s in-flight entertainment system for Finnair (one of the candidates for the next Service Design Achievement of the Year, to be announced on March 18), that limitation was old, if not yet outdated, technology.…