Tag: technology
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Wicked Design – The value added by Design Thinking from an economic context , and into times of crisis.
by Andre Vicentini and Juliet Leal-Ruokonen In our course Design Thinking we understood the wide range context meaning of design that is becoming increasingly relevant in innovation management (Mauroner and Warnke 2020, p. 924) as compared to the business’ traditional understanding of design that is only applied to creation and development of products and services,…
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Employee Experience at Tieto
I attended a talk about Tieto’s employee experience this week and it was very inspiring to learn how Tieto make use of Jacob Morgan’s thoughts on employee experience to strive to be the best on the market for both employees and external customers. Jacob Morgan is the father of the Employee Experience Equation, which essentially…
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We Should All Be Interested in Ethical Questions Related to AI
by Miikka Paakkinen This post is the second of a two-part blog series on design topics related to artificial intelligence (AI) and robotics. Click here to read part one on trust. Note: I will not go deeper in to explaining the concepts of AI and robotics in this post. For a summary on the technologies…
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Nokia at Helsinki Design Week: Innovation in an enterprise
As part of Helsinki Design Week this year, Nokia spoke about the role innovation plays in Nokia’s present and future. It was exciting to learn how Design Thinking can have a big impact on the whole organisation. In this blog post, I share my favourite takeaways from the talk. A small design team can…
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7 Things to Consider When Designing for Trust in AI and Robotics
by Miikka Paakkinen This post belongs to a two-part blog series on design topics related to artificial intelligence (AI) and robotics. You can read part two on ethics by clicking here. Note: I will not go deeper in to explaining the concepts of AI and robotics in this post. For a summary on the technologies…
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Future of Service Design – does it exist?
Ever thought about this? Is service design just one ism, which comes like a wave: First small, getting strong and then fading away. When reaching the end of its existing curve, the ism is so worn out that no-one even wants to hear the words “service design”. Aalto University Executive Education arranged on the 1st…
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Service Design Breakfast #4: Work begins after the lunch by Janne Toivola, Futurice
In the 4th Service Design Breakfast talk on 31st of October, 2012 Janne Toivola from Futurice presented the concept of “Validated Design”. Janne is an experienced service designer and analyst having a focus on digital analysis and usability. Figure 1: Validated design, Futurice
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