Tag: service design

  • Practise, practise, practise.

    Michihito Mizutani from Siili Solutions held a short introduction to service design as a part of Design Track in School of Startups. Instead of inclusive theory lesson, he kept the workshop more hands on. His work history is strongly related to user experience and service design. Currently he is facilitating co-creation design workshops in different…

  • Turning Thoughts into IDEAS: Learning to innovate

    The learning journey started at Laurea with course facilitator and lecturer Katja Tschimmel by deep diving in to the course “Design thinking”. This course is one of the foundation stones for the Master Degree Program in Service Innovation and Design. This blog gives insights about the learning experience that encountered during this course and also…

  • (Service) Designers, what for?

    by Kaisa Hölttä On the very first day of the Design Thinking course by Professor Katja Tschimmel, two existential questions rose in my mind: What is the role of a (service) designer in the innovation process? In the world where customers´role is more and more emphasizes, can customers even take a full responsibility of design…

  • Free Design Thinking Models to Help You in Your Project

    Free Design Thinking Models to Help You in Your Project

    by Miikka Paakkinen Design in a business context looks to answer two questions: what problems are your customers facing, and how might we solve those problems while providing the best possible experience? Design thinking models can help you in your quest for the answers. Along the way, they might also assist you in asking better…

  • Utopia or Dystopia? How is the Future Looking like in Service Design?

    Utopia or Dystopia? How is the Future Looking like in Service Design?

    By Salla Kuuluvainen I recently attended two events which made me think about futures thinking and it’s relation to service design and innovation. Innovation, by definition, is an act that reaches towards the future, and and engages the innovator in creating a future that may be something they wish for.. or not. How can we…

  • What makes design thinking so appealing?

    by Piia Hanhirova Inspiration, encouragement and empowerment. In my opinion, those are the most important values and aspects, which design thinking offers, and the reason why it appeals to so many people regardless the field they work in or are busy with. Design thinking underlines the deep understanding of people – their needs, wishes and…

  • Palmu Society: 10+10 – The Future of Service Design

    Event: Palmu Society: 10+10 Time: 20.9.2018 klo 8.30-13 Place: Tennispalatsi, Helsinki The service design agency Palmu, now part of Solita, celebrated their 10th anniversary with an inspiring event that brought Palmu’s talented professionals on stage to discuss the next 10 years of service design and related topics from various angles. Designing things is natural for…

  • 7 Things to Consider When Designing for Trust in AI and Robotics

    7 Things to Consider When Designing for Trust in AI and Robotics

    by Miikka Paakkinen This post belongs to a two-part blog series on design topics related to artificial intelligence (AI) and robotics. You can read part two on ethics by clicking here. Note: I will not go deeper in to explaining the concepts of AI and robotics in this post. For a summary on the technologies…

  • What is Customer Journey and why others besides sales and marketing people should be interested about it?

    What is Customer Journey and why others besides sales and marketing people should be interested about it?   Customer Persona Before starting to formulate customer journey, it is important to define customer personas, to whom these journeys will be created. A while ago, I wrote about what Customer Personas are and why those are useful.…

  • Bench of Awkward Conversations – Global Service Jam 2018

    9th to 11th March 2018 teams around the world were jamming it up on six continents on the Global Service Jam. In Helsinki, around 30 participants and a mentor/organiser team met up on Friday 9th after a hard week’s work to immerse in a weekend of ideating, prototyping, and having fun. With some intros to the ways of…