Tag: service design

  • How Interdisciplinary teams are the catalyst to innovations 

    Imagine this: a group of experts in one specific field are working together on an incredibly challenging problem. They are intelligent, proficient, and polite. They ask reasonable questions, answer them and everyone agrees with each other. Perfect picture, isn’t it? Or not?   Picture: AI generated image that represents the homogeneous team.  According to Linda A.Hill…

  • Empathy in action – how to protect toddler naps in extreme circumstances

    You know the Fazer chocolates, right? You have seen them at the airports at least.   Some years ago, a construction company called NCC in Finland had to renovate an office above a nursery at the Fazer chocolate factory. This created a challenge: how to keep the noisy construction from waking up the toddlers during their…

  • Empathy is the superpower you need to design truly innovative services

    In today’s world of complex systems and processes, people seek simplicity and real value. At the same time, companies’ competition for people’s attention is fiercer than ever. They face the challenge to differentiate themselves from competitors to gain the loyalty of their customers. Design Thinking might be the way we can add real and lasting…

  • WELL DESIGNED BUSINESS

    How well your business adapts to changes? The world is in constant change. Design knowledge is a vital competence in making companies ready to face changes in their environment. Design`s starting point should always be customers and their needs. Design thinking helps forecast the future and develop organization`s operations to be more flexible, resilient and…

  • Service Design Capabilities

    Does possessing service design tools make you automatically a service designer? Or does a person need to have special capabilities in order to be a service designer? This question was examined by Nicola Morelli, Professor of university of Aalborg, Denmark, and co-writer of a recently published book called “Service Design capabilities” in a workshop that…

  • Empathy in focus: Design Thinking during disruption

    Today, the uncertainty around us is overwhelming. The world is saturated with Volatility, Uncertainty, Complexity and Ambiguity (VUCA). However, we need to manage our daily lives, improve, create, and deliver. Design Thinking (DT) methods provide us with a chain of systematic approaches to tackle the novel beast head-on and conquer. The DT process takes us…

  • Purpose and unity as a corner stones of future work

    Antilooppi and Alma organized a seminar called work life 2022, where operators and influencers from different fields of business shared their vision of the future of work. The topic is interesting and If something, it’s definitely current. Before Covid19-pandemics flexible working was already every day living for some, but pandemics made it reality for all.…

  • Diving Into the World of Design Thinking

    “Now I want you all to introduce yourselves, but this time you will do it differently.” – this is how our Design Thinking course started and little did we know what will follow afterwards. To present ourselves we were divided into groups, where each of us had to first, speak about her/himself, second, count one…

  • Self-organizing organizations and well-being

    Tampere University and The Finnish work environment fund has studied self-guiding organizations from occupational well-being point of view. The study drilled into topics like: On what level is employee’s well-being in organizations that have no management? What is the common stress factor in self organizing companies? Which ways of working would support employee’s well-being?  Study…

  • Once upon a time, there was a design thinker…

    Once upon a time, there was a design thinker…

    The first course in our exciting journey of Service Innovation and Design learning started with a deep dive into the world of Design Thinking. Our class has an interesting mix of different professional domains and backgrounds, which, as we learned from professor Katja Tschimmel, is a great foundation for a creative team.  …who believed in the power of collaboration The two…