Tag: design thinking

  • Business owners and investors should take part in Jam events

    This blog post discusses why I think that investors, clients, CIOs, CEOs, CBOs and other people who are responsible for service quality, organisation’s strategy or business should take part Jam events in future. Did you recognise yourself? Great! I thought You when I wrote this. What is Global Service Jam? From 27th of February to 1st of March in…

  • The Inspirational New Children’s Hospital 2017

    I am glad to have participated in The Service Day 2015 on the 18th of March. As a new student in the field of service design and innovation it really made me open my eyes to how much service design has already spread into the health sector. I saw a lot of commonalities in the projects, which were…

  • Experiences from the Global Service Jam Helsinki 2015

    Global Service Jam is a yearly event enabling anyone interested in service design and design thinking to co-create, experiment and develop new solutions inspired by a shared theme.  This year, the Jam was arranged in 100 cities during the weekend of February 27th – March 1st all around the world. In the Jam, the participants…

  • Travellab: A Creative Concept for Developing Services at Helsinki Airport

      What could make airport service experience more pleasurable for transfer passengers? Well, you could get some ideas as Kirsikka Vaajakallio and Jaakko Wäänänen from Diagonal, as well as Juha Vasko from Finavia presented their Travellab project at Service Design Breakfast last week. Diagonal’s Travellab is also a candidate for Service Design Achievement 2015 in…

  • Building Mobile Wallet Pivo

    The series in the Service Design Breakfast (#SDA15) continued with an exciting topic on November 5th, when OP-Pohjola, the largest national bank in Finland, and design company Nordkapp presented how they designed and developed the Mobile Wallet Pivo – one of the most successful banking applications in Finland. What is Pivo? Pivo is a digital…

  • To me sound of SID is like a sound of music

    To me sound of SID is like a sound of music

    How I found my inner spark of Services Innovation and Design Thinking? I was one of the lucky ones who got in to Services Innovation and Design (SID) Programme at Laurea University of Applied Sciences. We newcomers met for the first time during our 3-day kick-off session in September 2014. I had high expectations for the class but I also kept…

  • Four tips to prevent innovator’s block

    How to get the ideas flow? What if the others think our idea is lame? What if we fail? These are some of the reasons why people struggle with innovation and I have also find myself pondering these same questions. “Ideas stand in the corner and laugh while we fight over them.” -Marty Rubin I…

  • Designing is about doing, not talking!

    “Design is all about action, and business too often gets stuck at the talking stage. Uncertainty comes with the territory when business objective is growth. But that doesn’t mean that you are powerless to do anything about it. You can’t make it go away, but you can manage it rather than allow it to manage…

  • Designers: Think BIG! … but also BEYOND and GLOCAL

    Designers: Think BIG! … but also BEYOND and GLOCAL

    Tim Brown, in his book Change by Design (100% recommended), urges a global change by what he calls Design Thinking. Tim proposes to the world a new way to face the upcoming challenges, the small but also the big ones. A new way of redesigning the world. He offers a tool usable for every person…

  • 3 lessons in innovation that changed my way of thinking

    Have you ever heard that you should learn one new thing a day? Well one September day I was lucky to learn three interesting new things that changed my way of thinking. I attended an intensive course held by Design Thinking gurus Gijs van Wulfen and Katja Tschimmel. Design Thinking offers a process to transform…