Tag: Daniel Augustyn
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Service Design Breakfast #7, Reima Rönnholm, Palmu Inc.
Figure 1. How to Fail in Service Design, Palmu 2012 The last Service Design Breakfast was not about digital design, but more human-centric services. Reima Rönnholm started his presentation by asking everyone if they have already failed in anything this week or this day. Failing isn’t really fun, but what can we learn from failing? Reima quoted…
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Service Design Breakfast #6: Service Acceptance Boosted by E-learning by Jouni Tuominiemi, HiQ
In the sixth Service Design Breakfast on 28th of November 2012, Jouni Tuominiemi, HiQ, started with a long introduction about his company and about his background. Later on he opened up E-learning topic. He pointed out that nowadays the traditional view about e-learning has changed. It is not anymore virtual classroom sessions but it also covers interactive study materials,…
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Service Design Breakfast #5: There is no such a thing as service design by Anton Schubert
Fifth talk, 28.11.2012 With a twenty-five year career experience in design, ex IDEO employee, the Head of product & service design at 358 Anton Schubert says: “there’s no such thing as service design”.
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Service Design Breakfast #4: Work begins after the lunch by Janne Toivola, Futurice
In the 4th Service Design Breakfast talk on 31st of October, 2012 Janne Toivola from Futurice presented the concept of “Validated Design”. Janne is an experienced service designer and analyst having a focus on digital analysis and usability. Figure 1: Validated design, Futurice
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Service Design Breakfast #3 – No guesswork needed by Karri-Pekka Laakso, Reaktor
3rd service breakfast happened on 17th of October, 2012. Karri-Pekka Laakso was the speaker from Reaktor. He tried to convince people that “no guesswork is needed”. After quite long introduction of himself, he advertised Reactor in a way that it is a company that develops systems to makes someone’s work easier, more efficient and more…
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