Tag: current topics

  • Travellab: A Creative Concept for Developing Services at Helsinki Airport

      What could make airport service experience more pleasurable for transfer passengers? Well, you could get some ideas as Kirsikka Vaajakallio and Jaakko Wäänänen from Diagonal, as well as Juha Vasko from Finavia presented their Travellab project at Service Design Breakfast last week. Diagonal’s Travellab is also a candidate for Service Design Achievement 2015 in…

  • Building Mobile Wallet Pivo

    The series in the Service Design Breakfast (#SDA15) continued with an exciting topic on November 5th, when OP-Pohjola, the largest national bank in Finland, and design company Nordkapp presented how they designed and developed the Mobile Wallet Pivo – one of the most successful banking applications in Finland. What is Pivo? Pivo is a digital…

  • Making of Pivo, the Mobile Wallet

    The Service Design Achievement presentations continued at Nordkapp’s office as Sami Niemelä, Creative Director, from Nordkapp and Jussi Juntunen, Service Designer, from OP-Pohjola presented the story of Pivo, the Finnish mobile wallet application. The other parties included in the Pivo project were N2 marketing, and Toinen Phd media agency. Jussi started by introducing the Pivo…

  • Seamless Service Productisation

    What is productisation of services? How to make services seem vivid? What is service innovation? These were some of the questions to be answered in a half day seminar I took part in at Aalto University, Otaniemi a couple of weeks ago. The seminar was opened by Miia Martinsuo, Professor from Tampere University of Technology.…

  • Service Design Co-Creation: From Library to Learning Center

    At Service Design Breakfasts (SDB) some of the best Service Design talents in Finland share their experiences and best practices. Therefore, I was very excited to see what they are all about as I took part in SDB for the first time. This time the topic was “Rapid Service Design by Co-Creating with customer SD…

  • A Library Paradigm Shift

    Someone says “library service design”, so obviously, I am interested. And what a fascinating project it was, as part of the Service Design Achievements: the turning of a university library into a learning center – for real, not just in name. The recently formed, but with old roots, Aalto University Library, is really re-inventing itself.…

  • Efficient Experiences

    With current trends for downsizing and automation, it is easy to see why customers would find services to be impersonal, maybe even unpleasant. Vantaa City Library decided to turn the trend to a different direction. By systematically using codesign, and by at the same time opening up its service processes, the library managed to significantly…

  • An Interface Against Boredom

    I find an ongoing set of inspirations in the way in which innovation appears in restricted circumstances. In the case of Reaktor’s in-flight entertainment system for Finnair (one of the candidates for the next Service Design Achievement of the Year, to be announced on March 18), that limitation was old, if not yet outdated, technology.…

  • Making mutual funds a mutual fun

    They say the best way to become a great service designer is to participate in as many service design contests and hands on happenings as possible. It was what I thought when Minna Myyryläinen, one of my SID Laurea fellow students, brought the idea to join the openfin Hack and Ideathon competition in Espoo. Finally…

  • Facilitating an awesome ideation workshop

    “Service design cannot be learnt by reading, but through practice” described Marc Stickdorn, co-author of the black book “This is Service Design: Basics, Tools Cases” (2011). Marc Stickdorn held three days intensive service design workshop for Laurea SID Master of Business Administration students. Workshop focused on how to facilitate service design ideation workshops. This blog post…