What kind of people are non-conformists who are often also original innovators and business leaders? How to create a workplace where people are not afraid to speak up? How to offer purpose and meaning at work for people? Speakers of Nordic Business Forum 2017 tell.
How originals make their ideas heard
Adam Grant is a professor and author who has studied originals who are not afraid to tell their ideas and pursue change. Grant listed top 5 most important ways how originals make their ideas heard:
1. Put your worst foot forward
When you present counter ideas and not only strengths of your idea, you create trust and keep the listeners interested.
2. Make unfamiliar familiar
Start-up pitches fail often because people do not understand what they mean. The secret is to build a bridge between your idea and a known idea. Make people think that they have heard your idea before.
3. Create psychological safety
How to create an atmosphere at work where people are not afraid to fail? As a boss, you should be an example for openly admitting that you are still developing. For example publish critical feedback that you received to your company intranet.
4. Fight groupthink
Grant gave a group exercise for this: design how to destroy your company (instead of developing it). The exercise makes threats and opportunities visible, creates wild ideas and people love it.
5. Rethink culture fit
If everyone fits to your company’s present culture, the company will not grow very fast. For example Ideo hired anthropologies to work with designers in order to get fresh insights.
Empathy, experimentalism, optimism, collaboration. These are the characteristics designers have – just to name a few. During the introduction lesson lectured by Katja Tschimmel on 8 – 9 September we took an intensive dip into the world of Design thinking. And instead of just listening and learning we also got our hands on to the desing process and acted on a basis of design thinking – learning by doing. We evoked our inner designers in teams amongst the theme ”Studying a Laurea” and our guide during the project was Tschimmel’s and Mindshake’s EVOLUTION 6² model.
What comes to the characteristics of a designer, here’s my thoughts about them and how we took an advantage of them during the study project.
Empathy – Being a very human-centered and interested in peoples lifestories, to me this is the most inspiring characteristic of a designer. What would be more invigorating than to understand the inner mind of your customer and to create a service that responses to his/her inner needs and desires? In our project we for example interviewed the potential persons from our target group and made customer journey mapping in order to understand better the fictive customer.
Experimentalism – Design thinking releases the acceptance of failures and actually is even provoking to test new ideas and creations in an early stage by prototyping. We didn’t have too much time to prepare our ideas so inevitably we were forced to accept the possibility of a total failure of our ideas. And in addition, we were encouraged to accept the fact that our idea does not work in a real life. And thus we were coached for experimentalism.
I started my studies in Service Design this autumn 2017 and Design Thinking was the very first course I took part in. As there was the word “design” in the course title I was a bit worried about my capabilities to succeed in this. These worries became a reality soon as the course started and I found myself with a pencil in one hand and a Lego dude in the other. Do I really have to draw something? What is this thing with post it –notes? Are we seriously going to play with legos?
Our lecturer Katja Tschimmel gave us a brief introduction to the world of design thinking and how it has evolved during recent years. She also introduced us few models, including her own tool kit Mindshake E.6² that are used in innovative, problem solving processes. According to Tschimmel, even though we are not professional designers, we can adopt certain methods from traditional design processes that can help us solve problems in a creative and innovative way. (And we don’t necessarily need to wear black turtleneck pullover and designer classes.)
As the very first course at Laurea, Katja Tschimmel and Sanna Marttila introduced both the Finnish Service Design and English Service Innovation and Design groups into the secrets of design thinking. My expectation for the course was nothing less than to be able to switch myself into some sort of design thinking mode. That turned out to be more complicated than I expected but the two days and Tim Brown’s article Design Thinking made me conscious of what design thinking and service design might be. I have to admit I was a bit surprised how much academic research has been created around design thinking and service design. I somehow thought that service design is something very practical. Which I guess it can be too. Also the number of tools and methods developed for service design was new to me.
The world we are facing appears more and more complex to us every day. Many of us, including myself wonder how to keep up with the information flow. One thing is for sure. The concept of expertise is being challenged in a profound way. In order to tackle complex phenomena in the fast changing world people need general competencies that can be applicable to various fields. Design thinking is certainly one of these. Design thinking has potential to change the world if more and more professionals understood the value of it. But what does it take to become a design thinker?
Getting back to studies after a decade was like, having butterfly effect and feeling equally anxious and excited! Moving ahead with hopes and believes, that this course in Service Design and Innovation will be a serious learning curve for current and future growth in my career path. We jumped into the course of Design Thinking with Katja Tschimmel at Laurea University on 8-9 September, along with many new faces around and hundreds of new thoughts churning in my head.
A course stimulating, creative, full of learning and findings using Design Thinking methodologies – Evolution E6 introduced to us by Katja Tschimmel. We explored this highly complex tool, which usually takes months when practiced professionally, in just two days. It was an intensive experience of learning with creativity and building confidence among group. Started off with pre preparation to build group spirit and gain understanding of group members by sketching and writing on post-it about each other, soon we realised our group was – ‘Vegabond Yogi’s’
The first question arises in the group work was; So what is Design Thinking?