Service Innovation & Design
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The future belongs to those who prepare for it today – Malcolm X
Wouldn’t it be great to know what the future holds for us? Particularly in the difficult times we are currently living, it’s easy to wish we’d know what the world looks like in six months or a year. This of course isn’t possible, but futures thinking provides a framework for us to foresee what possible…
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Journey maps and facilitation: my take-aways from Marc Stickdorn’s workshop
What a way to spend Friday evening it was: about 70 people hungry for Marc Stickdorn’s facilitation exercise and presentation on journey map operations! Futurice hosted this Service Design Network Finland’s event on 31 January. I’ll share with you in this blog post two insights about journey maps and three points from the facilitation exercise…
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My first touch with design thinking and why it was so difficult to write about it
The journey of writing this blog post I have written this blog post so many times and felt so insecure and confused what to write about. The assignment for the Design Thinking course was to read couple of articles and books and reflect on your own learnings. Over and over again, I have read my…
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The Design Possibilities in Redefinition
By: Johanna Johnson Futurice recently hosted an event at their downtown Helsinki headquarters titled “Futurice Design Presents: Redefining Meanings”. During the opening speech given by one of the employees of Futurice, they encouraged us to redefine the meanings of things we think we already know and carefully curated the themes of the evening to illustrate…
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Dealing with complex global challenges
Event: Sitra Heräämö XL21st of November, in Helsinki Sitra Heräämö XL event is a part of Sitra Lab’s Heräämö breakfast event -series. This specific event was extra-large, because instead of one there were three interesting international speakers, who gave presentations about societal innovations and global challenges: Indy Johar from Dark Matter Labs, Piret Tõnurist from…
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The power of “playing with hands” in Design Thinking
I have been thinking about writing this article for so long that I haven’t yet found a proper start. I guess my fear of failing has been always too high in my personality, too many expectations about myself and from others and my natural inclination for perfection hasn’t really helped me in the past. In…
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Participation, participation, participation!
Conference: People-Driven City 2019 27th of September, in Dipoli Aalto University, Otaniemi Espoo In the end of September, I had an opportunity to participate in an interesting conference, People-Driven City 2019. It was the main conference of Lähiöfest – festival of neighborhoods and this was the second time the conference has been arranged. Conference gathers…
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What is Design Thinking and how to “design think”?
Modern world possesses bigger challenges and more complex problems with people in the centre. To tackle these and come up with a creative solution, we need to use an explorative approach such as Design Thinking to innovate and solve these problems. I was familiarized to Design Thinking when I attended a course led by Katja…
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Design Thinking and Business – the Yin and Yang !
In 1960, a MIT professor had found the fundamental mechanism of deterministic chaos, where one variable could have profound impact on the outcome of an entire system. This was the “butterfly effect”. This method was used in weather forecasting based on past and present data points. Similar, to what we are doing in business. Our…
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Sustainable Development Goals: this is the Service Design we need!
In middle September I took part at the Global Goals JAM Berlin, a 2-day series of small design sprints where attendees were asked to work on local challenges – co-created with local community and industries – related to one or more of the the UN’s Sustainable Development Goals. History pills – What are these Global…
