Service Innovation & Design

  • Like Alice in the Wonderland

    Who?  What? Why?   Who? I surely felt like Alice in her Wonderland at the intensive 3-day Design Thinking course. As I am working as a teacher right now being a student was different. After a while though I was back in the proper role and looking forward to the next coffee break. Personal innovation:…

  • Learn To Fly

    Learn To Fly

    I have a confession to make. I may have learned something! I´ll tell you more just keep on reading.. Chaos is a good word to describe my feelings on day one of the two contact sessions titled Design Thinking. Two foreign experts where invited to give the lectures. I must tell you I came totally…

  • All I Know Is I Know Nothing

    The Design Thinking method is gaining popularity among companies, entrepreneurs, managers, and universities as a leading way to find better solutions, discover new opportunities and produce the innovations required by the real world of today. During the two-days workshop led by Katja Tschimmel and Mariana Valença at the Laurea University’s Service Innovation and Design course,…

  • Stages, more stages and the same stages all over again

    The Design Thinking course on September 2nd-3rd 2016 was very illuminating. Doing Design Thinking by following a specific model really shows how much work should be put in design work itself from exploring to implementing. Doing the same thing over and over again with different methods (moodboard, brainwriting etc.) truly opens up new ideas during the…

  • Learning Design thinking – did I do it right?

    That was my main concern during the Design Thinking course. Katja Tschimmel and Mariana Valença familiarized us with practical Design Thinking. Katja gave us introduction to design thinking, its background, literature and visual models for design thinking process. We familiarized ourselves better with The Mindshake Design thinking model: Evolution 62. The two days of studying…

  • Design Thinking big bang!

    “Here was a curious thing. My friend’s instinct told him the North End was a good place, and his social statistics confirmed it. But everything he had learned as a physical planner about what is good for people and good for cities neighbourhoods, everything that made him an expert, told him the North End had…

  • Getting in the mood for Design Thinking

    As far as Design Thinking goes, I must confess to being quite the “newbie”. Having only recently been enlightened to the magical world of service design, innovation and co-creation, I was excited to learn of the many different models that the design thinking world has to offer. Katja Tschimmel describes the similarities and differences of…

  • Design Thinking : Creating New Value by Humanization

    Business today is about emotions, wants and wishes. The traditional role of business management has been to ensure the efficiency of use of resources. The world has changed, and customers don’t settle to the cheapest and most practical products and services anymore. As we already have almost everything we actually need, we are now increasingly seeking…

  • Creative professionals can also be design thinkers

    I must confess that design thinking is a thing  I haven´t really thought about before I applied to Laurea University of Applied sciences to study the degree Master of Hospitality Management. One of the entrance examination tasks was a text about design thinking in hospitality  management. That was really the first time I read about…

  • Start of a journey in service design

    Reading time: 5 minutes. Written by Joonas Koski As I walked through the doors of Laurea UAS for our first contact session I was both nervous and exited at the same time. I wasn’t really sure what to expect, how would we be learning to be creative. I had read about Learn By Doing teaching…