Service Innovation & Design
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Bench of Awkward Conversations – Global Service Jam 2018
9th to 11th March 2018 teams around the world were jamming it up on six continents on the Global Service Jam. In Helsinki, around 30 participants and a mentor/organiser team met up on Friday 9th after a hard week’s work to immerse in a weekend of ideating, prototyping, and having fun. With some intros to the ways of…
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Design Kit: The Course for Human-Centered Design, by IDEO.org and +Acumen
Late last year I felt I could use a little recap on some of the things learned on the very first courses of the Service Design Masters degree. At the same time I was longing for some fresh thoughts and a push to jump start my thesis – a way to get creative and actually…
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School of startups: Behavior Design
Juha-Pekka Ahvenainen I have been participating to school of startups organized by the Shortcut. The Shortcut is a non-profit organisation owned by Startup Foundation, and a sister organisation to Slush and Startup Sauna. According to their website Shortcut is a community driven organisation that promotes diversity as an engine for growth. They want to encourage…
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“Memorable experiences, meaningful life”. But what is an experience, exactly?
“Aalto Experience platform fosters and promotes a multi-disciplinary approach to understanding and designing for experiences by combining scientific, artistic, business, and technological angles to human experiences.” 13th February marked the day of the Aalto Experience Platform Kick-off. With the mission of making Aalto University a world leader in multidisciplinary experience research, Experience Platform is an…
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Lessons from the Master: Forget the Titles, Facilitation is Key
After a decent amount of lobbying we had the pleasure to have the Service Design guru Marc Stickdorn as our guest speaker at the Finnish language Service Design program. Stickdorn has just published the new book This is Service Design Doing. He talked about what he thought Service Design was and what the crucial skills…
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Transform your business with Service Design
I had a pleasure to attend Elisa Corporate Customers Digital Customer Service event last week, where Elisa and their partner eGain were representing how they see the world changing in the customer service side. eGain’s CEO was describing how customer service is seen to be evolving as generations are changing rapidly. For example, Generation Z…
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Showcasing Nordic Service Design – Collaboration and Empathy as Strengths
How is Nordic Service Design different from other Service Design? This was a question that was answered at the premiere of the Nordic Service Design documentary hosted by OP, a Finnish banking and insurance company. In addition to the documentary there were several presentations from leading Finnish Service Design firms. Tim Hall from Fjord brought…
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Facilitation for 100 people? How to cope that?
Facilitation is the key of service design projects. According to Schein (1990) facilitation is a process of HELPING, putting more emphasize on inquiry of the problem, and combining methods that will help facilitator be enabler, not a leader of the process with the approach of owning the problem. In the last project I became a part of…
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Service is the new value. Most interesting case studies from SDN conference (2017)
Service design is creating a new mindset. After SDN Global Conference in Madrid and case studies of new services we can acknowledge that this specific approach to build organisations and their DNA and offer for customers is spreading the word. In this post I want to show most interesting cases from SDN conference to memorise…
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