Service Innovation & Design

  • Designers share – part 3: Open sessions at Service Experience Camp 2018

    By Ninja Fedy After introducing the Service Experience Camp 2018 in a blog post earlier I am now sharing insights from a few open sessions I attended at the event. Session 1: Design Sprints  This session was meant for those who had already facilitated design sprints “the Google way” and was hosted by one of SXC…

  • From a maze into a daze

    Towards solutions via co-creation   On December 11th I attended an event called Redi*: Towards Solutions, in Redi*’s Vapaakaupungin Olohuone. Vapaakaupungin Olohuone is a open space for everyone who wants to hold an event, a workshop or just to be. It’s possible to organize events for free as long as they are free for everyone…

  • Can big organizations be agile?

    For big companies, change is hard and slow. No news here. However, corporations that are successful, keep up with the change. How is it done? A few quite interesting points were raised at an event on how to engage your customers in developing digital services organized by Helsinki Region Chamber of Commerce. The event was…

  • Health Design 2018

    Event: Health Design 2018, Experience Better Healthcare Time: 29.11.2018, 9.30 – 18.00 Place: Aalto Learning Centre I need to start this post with a disclaimer: I happened to got a free ticket for this event, which I’m very happy of, since I don’t feel that the event was worth of the actual price of 150€. For…

  • Engaging customers in developing digital services

    Event: Kuinka osallistat asiakkaat digipalveluidesi kehittämiseen? (How to engage your customers in developing your digital services?) Time: 10.12.2018, 8.30 – 11.30 Place: Helsinki Region Chamber of Commerce Helsinki Region Chamber of Commerce has organized a series of events related to digitalisation, out of which this was the 6th one. I haven’t participated the previous events but…

  • Designers share – part 2: Service Experience Camp 2018

    By Ninja Fedy Photo: Silviu Guiman The topic of the fifth Service Experience Camp was “Crafting delight, delivering value” and it was organised in Berlin on November 2-3, 2018. The concept of this two-day event is a so-called unconference: a highly interactive event where service design professionals from all around the world gather together and…

  • Designers share – part 1: video tour through Berlin

    By Ninja Fedy I’m on a personal mission: to start sharing knowledge in a more agile and transparent (aka. quick and dirty) way.  My first step on that path is a video I made about a Service Design Tour in Berlin. A first step in sharing insights from conferences and meet-ups that have been stuck…

  • Takeaways and reminders from SXC18

    Takeaways and reminders from SXC18

    Service Experience Camp is not just another conference. Thought by service designers, for service designers, it is a 2-day “unconference” whose new edition always tops up the previous ones thanks to an amazing selection of design leaders as speakers, a passionate and proactive audience of practitioners, and a long list of carefully planned details that…

  • (For, With, By) People

    (For, With, By) People

    How to design work Last week I had a change to participate to a full day and very interesting seminar co-hosted by Pisku-project and NewWOWCrafting -project. The event was held at the Aalto University Design Factory that was described as a sandbox that is open for testing and learning goals. Facilitators, quite skilled ones if…

  • Let’s Play Participatory Budgeting!

    Let’s Play Participatory Budgeting!

    Event: “OmaStadi” Participatory Budgeting Ideation Workshop Organized by the City of Helsinki, hosted by the city coach Antti Sarpo Place: Vallila Library, Helsinki Time: 13.11.2018 The latest Helsinki City Strategy sets the outlines for city decision-making in the years 2017–2021. The strategy emphasizes participation of the citizens and interaction between the citizens and the city. Having…