Service Innovation & Design

  • Can Design Thinking help you write better course assignments and finish them quicker?

    The looming sense of anxiety passes through me when I think of a course assignment that needs to be written. I have never seen myself as much of a writer and have always struggled to match the needed quota of words. Could Design Thinking help in finding a better way to approach course assignments so…

  • Service Development at Finavia

    Last Monday I participated in a company visit to Finavia organized by Ompeluseuran palvelumuotoilijat, a networking group for people who identify themselves as women. The event was hosted by Katariina Kovanen-Piippo, Digital Service Designer, the first and currently only service designer at Finavia and Terhi Aho, Ecommerce Manager, Digitalisation Program. Kovanen-Piippo and Aho shared how…

  • Is Design Thinking a magical cure-all?

    Change as a Challenge The internet and with it the digitization and growing technological achievements are changing our world. Of course, change is nothing new; industries and companies have to face change every day through competition and innovation. Mootee describes, all companies must endure change to survive or grow (Mootee, 2013, p.124), but the change we’ve…

  • Design Thinking- an evolutionary process

    I had the opportunity to attend the intensive masters class course ‘Practical Design Thinking’ offered by Laurea University of Applied Sciences. The course was taught by the energetic guest professor, Katja Tschimmel from Portugal.  This blog provides insights about my learning during these days and my thoughts about the related material. Design thinking is described…

  • You just need to start!

    “You just need to start” (Kelley & Kelley 2014, 122). Seems easy, right? But in fact, I’ve found that the act of starting is actually one of the most difficult hurdles to get through when talking about how to practice creativity and design thinking. The challenge of taking that first step Ever since I was…

  • Bug list – design thinker’s first tool

    – Petti Jännäri, SID 2019 student I love lists. I have dozens on my phone: one for books I’ve red, the ones I’d like to read, places I’d like to visit, etc. And now I have a bug list, an idea that Ideo’s David and Tom Kelley presented in their book Creative Confidence (2013). It…

  • Design Thinking: how can visualization help companies innovate and develop

    New time requires new ways to manage, and design thinking can provide managers human-centeric tools to participate all stakeholders in finding opportunities. Visualizing divergent ideas for a holistic view Creating innovative solutions to business challenges requires companies to see the big picture: what players affect the market or industry outside of it through technical possibilities…

  • Is Design Thinking the right approach for every development project?

    Heljä FranssilaFirst-year SID student and comms professional The first three-day study phase focusing on the basics of Design Thinking left me inspired, yet somewhat confused. When going back home after our last day together, I could not help wondering if design thinking really is a method we can use for every development project. Under the…

  • Customer experience success with design thinking

    In our Laurea master study of Design thinking led by Professor Katja Tschimmel, we “Learnt by doing” basic principles of design thinking concept and used Mindshake Innovation Design Thinking Model called Evolution 6. Study of Design thinking model helped me to understand the importance of concepts like fluidity in idea generation and idea hitlist, prototyping…

  • Habitare must listen to its users

    Habitare 2019 is an interesting convention, but overall it could be so much more. A convention is a service and I approached this furniture, interiors, and product design event with a service design perspective. I was actively looking out for mentions of service design and observing what the experience of being a participant at the…