Service Innovation & Design

  • Can you learn to be creative?

    by Kati Kaarlehto This question was asked from our lecturer Katja Tschimmel at the very beginning of our contact days of the Design Thinking study module. This question in my mind I chose to read  Creative Confidence – Unleashing the Creative potential With Us All by David and Tom Kelley as my very first book…

  • ”You can’t do everything on your own.”

    ”You can’t do everything on your own.”

    Event: Open up, become inspired and innovate! Global perspectives at Innovation Breakfast Time: 5.9.2018 klo 8:00-10:30 Place: Hard Rock Cafe (Aleksanterinkatu 21, 00100 Helsinki) ”The focus of the USCO-project is to develop Finnish organisations capabilities to utilise digitalisation. The project explores digital business development on an organizational level, and in implementing open service innovation. USCO-project relies on…

  • I am on a path to somewhere! by Annamarja Paloheimo

    Two days of learning by doing, experimenting, prototyping, role playing and presenting under the tutelage of Katja Tschimmel has certainly guided me on a path to something new. Katja put her research into work as she introduced the Evolution 6 -Innovation & Design Thinking Model to us. In the model 36 different tools are introduced with…

  • Co-creating healthcare – improving customer interaction

        Customer interaction is a key element in healthcare services. Laurea  students from the nursing degree program have been working on an intensive project with Suursuo Hospital in Helsinki. Kirsi Ronkainen, leading the project from Laurea University of Applied Science offered the chance for SID2017 students to participate as facilitators in a workshop with…

  • UX and Service design excursion at Eficode

    This week I was again lucky to be able to get a seat to an interesting excursion hosted by Eficode. The topic of the excursion was User Experience and developing digital services and it was held together with VIMAPA and KäY (Frieds of the User), a cross-disciplinary community of students interested in usability, user experience,…

  • Testing out the co-creation game ATLAS

      On 4th April a group of service designers and service design enthusiasts met up after work to play the service co-creation game ATLAS. The game was made as part of the research project ATLAS, a project executed in 2012-2014 by Aalto University and funded by the Finnish Funding Agency for Innovation Tekes. The goal…

  • Were we at our happiest 15 million years ago, and what’s happened to the lingo of design?

    On the morning of 20 March, Reaktor Design Breakfast event took place in Helsinki. Evolved from a small, mostly local and IT focused company to an international one of strategy, design and engineering, Reaktor is perhaps one of the hottest companies in Finland. Known for its flat hierarchy and multiple prizes won for best place to work,…

  • Facilitating for better customer experience

    I had the pleasure of facilitating two workshops with Pia Rytilahti in mid-February. The workshops were part of study unit of developing service for future nurses. The objective of the course is to teach how to develop services in health sector. Prior the development workshops the students had observed different phases of customer experience and…

  • Hacking in the future

    I participated for four nights to Digia’s API Hackatemia, the acronym API referring to Application Programming Interface i.e. how you can access either data or system of a company or system. The Hackatemia was a four-day event for technical and business development experts joining forces to learn about APIOps® Cycles, an open source method developed…

  • Bench of Awkward Conversations – Global Service Jam 2018

    9th to 11th March 2018 teams around the world were jamming it up on six continents on the Global Service Jam. In Helsinki, around 30 participants and a mentor/organiser team met up on Friday 9th after a hard week’s work to immerse in a weekend of ideating, prototyping, and having fun. With some intros to the ways of…