Category: Uncategorized

  • What is Data-driven design?

    Researching and understanding the user and their environment is the first, and arguably most important, stage in the service design process. Service design purists will insist on the usage of interviews, observation, shadowing, and other ethnographic research methods in order to acquire this understanding. These methods work well, but do they work when trying to…

  • Can we save the world by unblocking our creativity?

    Can we save the world by unblocking our creativity?

    As the problems we are facing as humankind are getting more all-encompassing and complex, the need for human superpowers like empathy and creativity is ever increasing.

  • Sustainable future is based on design thinking

    I experienced a small revolution in my mind when I participated the Design Thinking course held by Katja Tschimmel in Laurea 2019. It grew even bigger after reading the book Creative Confidence by Tom and David Kelley and the Design Thinking article by Tim Brown. In the end, I realized that attempts to make this…

  • There’s a designer living within us all

    There’s a designer living within us all

    As an opening to our degree program in Service innovation and design we had Design thinking -course. The blast-like opening of the studies got me really happy, as we got to start doing design tasks from day one. I have been a bit concerned how much creativity it takes to tackle all the design challenges…

  • Service Development at Finavia

    Last Monday I participated in a company visit to Finavia organized by Ompeluseuran palvelumuotoilijat, a networking group for people who identify themselves as women. The event was hosted by Katariina Kovanen-Piippo, Digital Service Designer, the first and currently only service designer at Finavia and Terhi Aho, Ecommerce Manager, Digitalisation Program. Kovanen-Piippo and Aho shared how…

  • Bug list – design thinker’s first tool

    – Petti Jännäri, SID 2019 student I love lists. I have dozens on my phone: one for books I’ve red, the ones I’d like to read, places I’d like to visit, etc. And now I have a bug list, an idea that Ideo’s David and Tom Kelley presented in their book Creative Confidence (2013). It…

  • The power of design thinking

    And why you should consider using it to innovate and solve business problems. Rashpal Bhati On the first weekend of September amidst the beginnings of Finnish Autumn, the SID class of 2019 gathered at Laurea’s Leppävaara campus for their first contact session in Design Thinking. As we listened to the energetic tutor Katja Tschimmel, we…

  • Why is Storytelling at the core of Design Thinking?

    My story with Design Thinking goes way back to 2017, when I started to take life coaching sessions. My coach was a Service Designer and a passionate Design Thinker. As in every coaching session, there is a part in which the coachee needs to offer at least 20 solutions or actions she/ he will be…

  • First steps in Design Thinking

    By Marja Hyypiä, first year SID student My journey as a future design thinker started on a Laurea UAS course on Design Thinking in September 6-7, 2019 where we had the pleasure to have Katja Tschimmel – Professor, Researcher, Trainer and Consultant in Creativity and Design Thinking (LinkedIn) – as our teacher. The two-day course…

  • From Chaos to Clarity: This is Design Thinking

    “Design thinking is a human centered, creative, iterative and practical approach for coming up with new ideas and solutions” (Brown, 2008). The approach can seem chaotic at first as the process doesn’t follow a linear path. The above picture by Tim Brennan of Apple’s Creative Services illustrates this well (Liedtka and Ogilvie, 2011). The Different…