Category: Service Design events

  • Design for Life

    12 hours of innovative groupwork, inspirational talks, delicious brainfood and of course: competition. What more could a future service designer ask for on an average tuesday? USCO (Using Digital Co-Creation for Business Development) is a project managed by Laurea University of Applied Sciences and the University of Tampere. The project involves eight organizations that represent…

  • Nudging: The Story of How Men Stopped Peeing on Themselves

    Did you know that a person’s satisfaction can be observed from the way they are standing? Behavioural scientist Pelle Guldborg Hansen tells us that you can. If a person is standing on their dominant foot and resting the other one, they are happy. If they are annoyed they tend to sway. Hansen’s research helps companies…

  • HDW 2017: How to create your own illustration style?

    Grafia (Association of Visual Communication Designers in Finland) organized an event called ‘An illustration in design process‘ during Helsinki Design Week 2017 on 15 September. Graphic artist Leena Kisonen and illustrator Linda Linko discussed about illustration styles and design processes. Leena shared the story behind her own visual language and showed examples of her work…

  • Let your ideas fly!

    I had only just started my Service Design studies in Laurea when I noticed an ad on Facebook of an event called Palvelumuotoilun Q&A – Sparraile ja innostu kehittämään (Free translation: Q&A of Service Design – Come to sparr and get excited about SD) organized by a group of XAMK Service Design students and was…

  • Citizen participation model and game by City of Helsinki

    Service designers and City of Helsinki employees have developed a new model for citizen participation. One model application is a game that the city service teams, for example in libraries or in health stations, play in order to plan how to increase the participation of their clients. The goal of Helsinki is to become the…

  • Future of Service Design – does it exist?

    Ever thought about this? Is service design just one ism, which comes like a wave: First small, getting strong and then fading away. When reaching the end of its existing curve, the ism is so worn out that no-one even wants to hear the words “service design”. Aalto University Executive Education arranged on the 1st…

  • GovJam2017 – Top 8 benefits of Jams for the public sector

    Service Jams are becoming a common practice in the public sector too – or are they? How many of civil servants actually know the concept or have used the method for developing public services? At least some civil servants know the concept and some have also tested the method locally and nationally, on a small and large scale – and now…

  • Change management- questions, chipmunks, kick offs and major population

    In my previous post I dealt with customer experience management and how CEOs and members of the board discussed about it in a seminar called Customer Oriented Strategies which was held on 16th of March 2017 at Aalto University School of Business. I thought that (at least) one of the seminar presentations deserved its own…

  • Building strong customer experience

    Kirsi Heikel, the host crystallized the idea of the seminar: Strong customer experience- easier said than done. The seminar was held at Aalto University School of Business on the 16th of March. I was invited to the seminar as an alumni and speaker of the Service Design course organized by Aalto Pro –Aalto University of…

  • Living in a bubble

    Ever worked in a multidisciplinary team? Everything worked out well, people got along and you achieved amazing results together? Or maybe there were some challenges along the way? Service Design Network Finland organised an event at Futurice on 14th of March about the power of multidisciplinary teams. In a service design spirit, there was both…