Category: Service Design events
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5th Annual Service Innovation & Design Seminar 2013
What is the role of design in value creation? How do you ensure sustained value creation for all stakeholders? How do you improve your competitive advantage? These were the questions that 5th annual SID seminar wanted to tackle. Seminar concentrated this year especially to continuous value creation for the customer. First keynote speakers Nicholas Ind and…
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Service Jam 2013 Helsinki – Team Work Challenge
Service Jam is about designing and developing services. The goal is to develop a service in 48 hours. The time frame is surely a limitation, but the biggest challenge is to work as a team and to keep the ball rolling. Basically, the challenge is to keep rolling that ball together to the same direction.…
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Service design breakfast, case omaMehiläinen
by Riku Seppälä Service design breakfast at Aalto University I attended the service design breakfast on March 13th as part of the current topics course. These morning sessions are hosted by Aalto University and Startup Sauna. This morning’s case was about Mehiläinen (a big Finnish private health care provider) and their service design partner, Idean (a…
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Design (f)or Value in Service Business?
© SID Seminar illustration by Jane Vita The 5th annual Service Innovation and Design seminar was held on the 14th of March in Laurea Leppävaara, Espoo. The focus of this year’s seminar was continuous value creation for customers. The seminar was also the closing seminar of TEKES funded projects CoCo and ServChange carried out together by Laurea…
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Experiences from the 5th Annual SID Seminar
The 5th Annual Service Innovation and Design Seminar was held on March 14th 2013 at Laurea Leppävaara. Almost 200 participants with different backgrounds shared this day by learning and discussing how to create more value with customers. Morning keynote sessions: Co-creating value with customers Customers need to be involved in service design process, explained Nicholas Ink, co-author of…
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Why should you participate in the next Global Service Jam?
Read carefully the content below and check with your own eyes “Why you should participate in the next Global Service Jam” and if you have participated before, please let’s us know your experience and/or comment what you think about my experience afterwards. Global Service Jam The idea of the Global Service Jam is to create in 48…
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Facilitating an awesome ideation workshop
“Service design cannot be learnt by reading, but through practice” described Marc Stickdorn, co-author of the black book “This is Service Design: Basics, Tools Cases” (2011). Marc Stickdorn held three days intensive service design workshop for Laurea SID Master of Business Administration students. Workshop focused on how to facilitate service design ideation workshops. This blog post…
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Service Design Breakfast #7, Reima Rönnholm, Palmu Inc.
Figure 1. How to Fail in Service Design, Palmu 2012 The last Service Design Breakfast was not about digital design, but more human-centric services. Reima Rönnholm started his presentation by asking everyone if they have already failed in anything this week or this day. Failing isn’t really fun, but what can we learn from failing? Reima quoted…
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Service Design Breakfast #6: Service Acceptance Boosted by E-learning by Jouni Tuominiemi, HiQ
In the sixth Service Design Breakfast on 28th of November 2012, Jouni Tuominiemi, HiQ, started with a long introduction about his company and about his background. Later on he opened up E-learning topic. He pointed out that nowadays the traditional view about e-learning has changed. It is not anymore virtual classroom sessions but it also covers interactive study materials,…
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