Category: SID events

  • Service Design Breakfast #6: Service Acceptance Boosted by E-learning by Jouni Tuominiemi, HiQ

    In the sixth Service Design Breakfast on 28th of November 2012, Jouni Tuominiemi, HiQ, started with a long introduction about his company and about his background. Later on he opened up E-learning topic. He pointed out that nowadays the traditional view about e-learning has changed. It is not anymore virtual classroom sessions but it also covers interactive study materials,…

  • Service Design Breakfast #5: There is no such a thing as service design by Anton Schubert

    Fifth talk, 28.11.2012   With a twenty-five year career experience in design, ex IDEO employee, the Head of product & service design at 358 Anton Schubert says: “there’s no such thing as service design”.

  • Service Design Breakfast #4: Work begins after the lunch by Janne Toivola, Futurice

    In the 4th Service Design Breakfast talk on 31st of October, 2012 Janne Toivola from Futurice presented the concept of “Validated Design”. Janne is an experienced service designer and analyst having a focus on digital analysis and usability. Figure 1: Validated design, Futurice

  • Service Design Breakfast: Integration of Service Design and Elearning

    by Juho Hyvärinen Thursday 29 November Facebook alerted me that I had enrolled for the Service Design Breakfast at Otaniemi. So, it was time to print out the tickets and head for the Aalto University, formerly known as TKK campus at Espoo. I arrived at Aalto University’s Start Up Sauna and after a freebie breakfast it…

  • Service Design Breakfast #3 – No guesswork needed by Karri-Pekka Laakso, Reaktor

    3rd service breakfast happened on 17th of October, 2012. Karri-Pekka Laakso was the speaker from Reaktor. He tried to convince people that “no guesswork is needed”. After quite long introduction of himself, he advertised Reactor in a way that it is a company that develops systems to makes someone’s work easier, more efficient and more…

  • Service Design Breakfast #2 – Mikko-Pekka Hanski, Idean

    Figure 1. Service Design Breakfast, Idean 2012 How do emotions impact the design? How can design projects benefit from understanding the emotional rollercoaster? How can you become a better designer if you are aware of the changes in emotions throughout a project? How can you adjust your project plan based on that? In this blogpost…

  • Implementing servitization

    Aalto University seminar 20th November 2012. by Riku Seppälä I attended Aalto University’s seminar ”Implementing servitization” 20th November at Otaniemi campus. The seminar was part of “Integrating Service Management and Operations Perspectives in B2B Services”- project at Aalto University within logistics research group. According to the project description the ISMO project aims to develop concepts,…

  • A Sneak Peek into Palmu Inc. Society

    The Palmu Society Service Design Seminar was held on the 13th of November at the Korjaamo Culture Factory in Helsinki. The event was a closed seminar for Palmu Inc.’s clients and their clients. Event organiser Palmu Inc. is a Finnish service design based organisation. Here’s how they define themselves: Palmu Inc. is the fastest growing service…

  • Design Meets Business

    Posted by Juho Hyvärinen I had an honor to participate in a design seminar in Helsinki City Hall on Thursday 18.11. Although having lived my whole life in Helsinki I think this was the first time I actually visited the city hall inside. The surroundings were grand and in my opinion proper setting for afternoon…

  • Doctoral Dissertation of Anna Salonen

    Posted by Juho Hyvärinen I had an honor of participating in Doctoral Dissertation of Anna Salonen in wonderful settings of Runeberginkatu 22-24. The title of dissertation was “Essays on globalization and evolving competitive strategies of Finnish MNEs: Transitioning from products to services and solutions”. As opponents were Professor, PhD Kazuhiro Asakawa from Keio University and…