Category: SID events

  • Hackathon / Day 2

    Service Design Hackathon, Day 2. (29.1.2016) Friday night after work at 6.pm, raining outside, it is no more real winter outside. I must turn my head in to creative gear. These were the first thoughts on that night before the game of Kiinteistömaailma Hackathon started again. Homework was completed, which was to think: “Home service…

  • Service Experience Camp 2015

    In the middle of November I’ve attended the Service Experience Camp in Berlin – a service design event that is a mixture of keynotes and bar camp sessions. It’s one of those few events that are truly holistically designed – with great attention paid to the speakers diversity, space that allows for meaningful conversation, tasty…

  • Bringing big data back to the customers

    The amount of digital trace we leave behind us every day is no doubt already large, growing and increasingly unstructured. In other words, it is big, as Big Data term proponents like to say. At the same time humans have a need to create information, knowledge, understanding and wisdom out of any data (Ackoff 1989,…

  • THE FUTURE OF SERVICES – VIEWPOINTS FROM LEADING SERVICE PROFESSIONALS

    I had a great time at the Aalto Service Factory (ASF) that held its final event to celebrate the six years of its existence. To those who don’t know ASF, it is an open collaboration platform for service research and education atthe Aalto University. First we learnt about the ASF network and its activities from…

  • Teamwork rules – Barcelona Business Game Jam experience

    Hungry Cells goes Barcelona As the winners of Game Jam hosted by Laurea in last September our team Bonfire travelled 29Nov-02Dec to Barcelona Jam Today Fair to participate to Business Game Jam. Originally we were five members in our team but unfortunately two of us, Meiju Mäkinen and Aleksandr Fedorov, could not come along to…

  • How soft is business ecosystem creation?

    Electric vehicles (EV) seem to be the only reasonable future replacement for what we call car today. Everyone seems to agree on that. Still, the amount of EVs on the streets is still quite close to peanuts. The reason for that is the lack of a supporting service ecosystem, i.e. the fact that the “tipping…

  • HOW TO GET EVERYONE IN THE ORGANISATION WORK TOWARDS CUSTOMER CENTRICITY?

    Service Design Network Finland held the second Business Meet-Up event which was hosted by Nordea, one of the largest banks in Northern Europe with 10 million customers (of which 4.6 million are also e-customers), 1,100 branch offices and 29,000 employees, in its permises on Keskuskatu, Helsinki. Representives from different companies, agencies, state administration offices took…

  • Public and Private Sector into Cooperation for Better Services and Innovations

    I attended a seminar organised by CIDe Cluster Finland in Laurea´s Tikkurila campus. CIDe Cluster is a joint project of Laurea University of Applied Sciences and Vantaan Innovaatioinstituutti Oy (Innovation Institute of Vantaa, Inc.). It focuses on the development of products and services promoting good care and rehabilitation. CIDe Cluster brings together health care and…

  • SXC Day 2 Barcamps – Learning to visualize & Documenting customer journey with Experience Fellow

    Learning to visualize – say it in 3 frames! In my first bar camp session, Mauro Rego from Service Design Berlin promised us the attendees to learn how to visualize and do a canvas tool on anything. First assignment for us was to illustrate in 5 frames how to do a toast (=toasted bread). After…

  • SXC15 Day 1 Bar camps – Playing with IoT Service Kit & Struggling with Culture Change for Design

    Futurice has developed a co-creation tool for exploring user-centric IoT scenarios called IoT Service Kit. We played with the tool in our team in the context of conference services. The outcome was inventive, indeed! You can see our persona, her desires and goals in the pictures below. The game board depicts the concepts we developed.…