Category: Service Design Network
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Hackathon Kickstart / Day 1
On 21st of January Futurice and Kiinteistömaailma organized Service Design Hackathon in Helsinki. I get to participate first time in my life for such a happening. It is all very exciting, as I never heard of “Hackathon” before! Young creative and business minded people have arrived to Annakatu 32, to building called “Kamppi´s top end”.…
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HOW TO GET EVERYONE IN THE ORGANISATION WORK TOWARDS CUSTOMER CENTRICITY?
Service Design Network Finland held the second Business Meet-Up event which was hosted by Nordea, one of the largest banks in Northern Europe with 10 million customers (of which 4.6 million are also e-customers), 1,100 branch offices and 29,000 employees, in its permises on Keskuskatu, Helsinki. Representives from different companies, agencies, state administration offices took…
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Service Design Network Conference at Helsinki
On 3th of September a seminar organized by SDN Helsinki took place at Maxine restaurant. I had a pleasure to be part of the organizing team. The seminar was sold out so we were very pleased. The day started with interesting topics and keynote speakers. Mikko-Pekka Hanski, co-founder at Idean, pointed out how companies are…
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Co-Designing Open Innovation activities with Samlink
On 10th of February 2015, a Finnish IT Service Provider Samlink asked external help, ideas and insights by involving multidisciplinary professionals into Designing Open Innovation Activities mini workshop. The event was organised and hosted together with the Service Design Network Finland. The purpose was to ideate what different kind of Open Innovation models, frameworks and activities Samlink could provide in future. Samlink,…
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Experiences from the Global Service Jam Helsinki 2015
Global Service Jam is a yearly event enabling anyone interested in service design and design thinking to co-create, experiment and develop new solutions inspired by a shared theme. This year, the Jam was arranged in 100 cities during the weekend of February 27th – March 1st all around the world. In the Jam, the participants…
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What would Marc Stickdorn do?
Doing not talking Just 3 short weeks after our Service Processes and Methods course was the Global Service Jam 2015. What a blast…and what an excuse to bring out the shiny new tools that Marc gave us. I don’t know about anyone else from the SID programme but I was able to utilise both the…
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Service Design Global Conference 2014 Experience
This is my experience from the Service Design Global Conference 2014 in Stockholm 7-8th October with the topic Creating value for quality of life. Because I arrived to Stockholm already on Monday 6th October for participating to pre-events the experience for me was three full days of inspiration and learning. Those days included many interesting…
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Transformation Through Service Design – Service Design Global Conference 2013
“Is service design more in love with the process than the outcome? Do we want to be defined by processes, or outcomes and impact?” Lee Sankley provoked the audience in the Wales Millenium Center last Tuesday. Unlike the singers and dancers that usually take the impressive stage, Lee Sankley is group design director at finance…
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Service Design Network Finland founded
Laurea University of Applied Sciences took the initiative in establishing the Finnish Chapter for Service Design Network on Oct. 23, 2012. Laurea strengthens thus its forerunner position in developing the Finnish service business. The objectives of the SDN Finland are to: spread knowledge about service design , its benefits and opportunities in Finland support the creation…
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