Category: Service Design Network

  • Embracing change at the Service Design Global Conference 2020

    Embracing change at the Service Design Global Conference 2020

    The international community, Service Design Network (SDN), founded in 2004, arranged an online conference focusing on service design in October of 2020.

  • How to make a Service Designer’s Portfolio

    What are recruiters looking for when hiring a service designer? How can you showcase your skills in your portfolio? These questions were discussed at Service Design Network Finland’s Portfolio Evening on 9 March at Haaga-Helia. The event kicked off with a panel discussion with recruiters. After that, mentors offered feedback about participants’ portfolios in small…

  • Data Gives Insights, Design Gives Solutions

    The New Buzz Word “Data driven design” has become some what of a buzz word because data is considered to be the new oil. However, many companies struggle to figure out how to take advantage of data and so to speak “strike gold”. At the Service Design Network event: Data Driven Design, two companies K…

  • The Four Joys of Taking Part in a Book Club

    1. Join a Book Club and Actually Finish Reading a Book on Your Reading List Case in point: Ever since I heard about the much buzzed about Palvelumuotoilun bisneskirja (The Service Design Business Book), I was eager to get my hands on it. Needless to say, I never got around it. It wasn’t until I…

  • Designing together

    Everyone can – and does – design . — Nigel Cross Design thinking is a key part of what makes us human. This is how Nigel Cross described human ability and tendency for design back in 2011. The bold statement above is best explained by a few simple examples; design appears in everyday-like situations, by people…

  • A beginner’s guide to Design Thinking

    by Jenny Kurjenniemi Simply put, Design Thinking is a process for creative problem-solving. This means solving any kind of problem, from how to secure clean water supply in developing countries, to how to create the kind of service that people will be interested in and gain financial value for the innovation. It’s good to understand…

  • Hacking in the future

    I participated for four nights to Digia’s API Hackatemia, the acronym API referring to Application Programming Interface i.e. how you can access either data or system of a company or system. The Hackatemia was a four-day event for technical and business development experts joining forces to learn about APIOps® Cycles, an open source method developed…

  • Showcasing Nordic Service Design – Collaboration and Empathy as Strengths

    How is Nordic Service Design different from other Service Design? This was a question that was answered at the premiere of the Nordic Service Design documentary hosted by OP, a Finnish banking and insurance company. In addition to the documentary there were several presentations from leading Finnish Service Design firms. Tim Hall from Fjord brought…

  • Service is the new value. Most interesting case studies from SDN conference (2017)

    Service is the new value. Most interesting case studies from SDN conference (2017)

    Service design is creating a new mindset. After SDN Global Conference in Madrid and case studies of new services we can acknowledge that this specific approach to build organisations and their DNA and offer for customers is spreading the word. In this post I want to show most interesting cases from SDN conference to memorise…

  • 10 years of service design (in the eyes of Service Design Network conference, 2017)

    Creating a common language, implementation as the key action, service design as a internal capacity and scaling the service design – these are 4 most important directions for the service design for the future after summary of 10 years at Service Design Global Conference which happened this week at Madrid.