Tag: service innovation

  • Co-create your future

    In today’s world the competition amongst companies within the same industry or sometimes even across industry boundaries is rough. New businesses are constantly born and they want to get their share of the wallet. There are many books and articles that will provide guidelines, how to improve your business concept and gain advantage from the…

  • Fishing for a circus strategy

    “The show must go on”, is a very common phrase in a show or performance. It means that the audience has to be kept entertained at all times. But, it doesn’t say what happens when the show gets old? How does a show performance keep selling tickets after repetitive shows and apply this phrase? But…

  • Survival guide to Laurea Masters Program

    If you are reading this post as a new arrival to Laurea Masters Program, I salute you. Congratulations of getting in for this ride. It’s a ride where you get to meet awesome people and it will provide you in-depth knowledge about service design and all that it has to offer companies. I promise you…

  • Service Design meets Futures Thinking

    A series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process”. Part #1: Conclusions based on the first round of literature review by Minna Koskelo and Anu K. Nousiainen. This is the first post by the authors regarding the “Service Design meets Futures Thinking”…

  • Welcoming the new SID Master’s students

    The 3rd SID Master’s group started their Service Innovation & Design studies at Laurea Leppävaara on 6th September. For three days, the 26 new students were completely submerged in the Laurea’s cocreative learning culture, which provides the foundation for success as they pursue the Master’s programme together. With team-building activities, the new students were able…

  • A Learning Diary or A Transformational Story Line: Flying For Leadership

    It’s a really difficult task to decide on what to write on in my first post for Laurea SID program. It has been 2 years since I first got in touch with the program and the outcomes were always beyond expectations on personal, communal and regional basis. Should I write something about the activities I…

  • Chapter benchmarking

    A trip to the German SDN Chapter conference in Cologne showed that a national chapter is a great forum to share and gain service design knowledge close to home. It also brings local service design people together to share service experiences and ideas  from business, academy and the design world.  I had a special interest…

  • Experiences from the first SID student group

    In this story, a student from the very first SID Master’s group tells how everything went from the first idea of starting the studies to the point in which all the studies including the Master’s thesis are completed. This is a very long story. So, sit comfortably before you start the journey through the SID studies.…

  • Pioneering in the service innovation & design field

    Exactly three years ago, in May 2009, we were living exciting times at Laurea University of Applied Sciences. After a lengthy development process of the unique Master’s degree programme in Service Innovation and Design, it was finally time to select the first group of students. The modern degree programme had gathered over 200 applicants, and…