Tag: service innovation

  • You cannot innovate alone!

    You’ve got a great idea, now what? How to get innovation off the ground in your company?   “You can invent alone, but you can’t innovated alone.” – Gijs van Wulfen   In the first course of our Service Innovation and Design studies we got to tackle the fascinating subject Design Thinking in an innovation…

  • The 21st Century Customer

    E6/E4, FORTH, HCD, 3 Is, Hasso-Plattner, 4D/DoubleDiamond, SDT…these are all methods that have come up during the reading for this class and in class. Whatever the method, the point is to have a process that is collaborative (between team members but also between the team and the intended consumers and also the unintended consumers), with…

  • Natural Born Designers

    The ability to design is undeniably an essential part of human intelligence. Everyone is a designer. Just like everyone is capable of creative thinking. We may not be equally talented at it but using Design Thinking tools can amplify our chances for success tremendously when working on tasks or problems at hand. Over the span…

  • “Out of the Box and Then Back in Again” – The ABC of Design Thinking

    How many ways of using a pen could you come up with in two minutes? I managed to write down 10. Actually that’s not very creative. Some people can easily think of even 20 or more ways. They are more trained in Design Thinking. We, the SID group of 2013, started our Service Innovation and…

  • The Rabbit Hole of Design Thinking

    Professor and researcher Katja Tschimmel and ideation facilitator Gijs van Wulfen showed us where the Rabbit Hole of Design Thinking is. So I also jumped in it, dug together with fellows hands on for two full days – and we are still digging. The more we explore, the more we find. This post is about what…

  • Starting the service innovation & design journey

    The classroom was filled with excitement on last Thursday, as the 4th SID Master’s group started to navigate their service innovation & design journey. Throughout orientation the 28 new students were completely submerged in the Laurea’s cocreative learning culture, which provides the foundation for success as they pursue the Master’s program together. Team-building exercises at…

  • Service Jam 2013 Helsinki – Team Work Challenge

    Service Jam is about designing and developing services. The goal is to develop a service in 48 hours. The time frame is surely a limitation, but the biggest challenge is to work as a team and to keep the ball rolling. Basically, the challenge is to keep rolling that ball together to the same direction.…

  • Innovation and Development Activities in Professional Service Firms – a Role Structure Perspective, doctoral dissertation by Tiina Tuominen

    By Riku Seppälä I attended the public defence of Tiina Tuominen’s doctoral dissertation at Aalto University in Otaniemi, Espoo on 22nd February.  Title of her thesis is Innovation and development activities in professional service firms- a role structure perspective.  The thesis can be found here: http://otalib.aalto.fi/en/collections/e-publications/dissertations/

  • Organizing Service Operations in Manufacturing – Doctoral dissertation by Taija Turunen

    The service marketing literature is full of examples about servitization of products. How companies like Rolls Royce, KONE, IBM and many others have turned the game around by servitizing the traditional product oriented business. The literature has been evolving from product-related services to service orientation and new services development as areas of exploration for manufacturers. Recently…

  • Toolbox for growth and innovation – the outcome-driven innovation process

    The author challenges traditional ways of gathering information for innovation in products and services. In this book, Ulwick introduces an outcome-driven innovation process, which he presents as new and productive. The book has a refreshing point of view on customer involvement and distribution of work between customers and experts. It is important to know precisely…