Tag: service design

  • A Sneak Peek into Palmu Inc. Society

    The Palmu Society Service Design Seminar was held on the 13th of November at the Korjaamo Culture Factory in Helsinki. The event was a closed seminar for Palmu Inc.’s clients and their clients. Event organiser Palmu Inc. is a Finnish service design based organisation. Here’s how they define themselves: Palmu Inc. is the fastest growing service…

  • Brand together – Book review

    “Brand Together – How co-creation generates innovation and re-energizes brands” Nicholas Ind, Charles Trevail and Clare Fuller Have you ever listened to two women talking about brands? Sounds too trivial? Well, this conversation is different… Such important first impression,  and we are not judging the book by its cover Tatjana: For me, brand is a…

  • Hey, we are designing!

    The simplest things we do and all everyday items we use are made as they are by design.  We all contribute – sometimes unconsciously – to the outcome which is designed. Hands up, if you have thought about decorating your home or if you have done it to some point? Yes, at least some of…

  • Design Meets Business

    Posted by Juho Hyvärinen I had an honor to participate in a design seminar in Helsinki City Hall on Thursday 18.11. Although having lived my whole life in Helsinki I think this was the first time I actually visited the city hall inside. The surroundings were grand and in my opinion proper setting for afternoon…

  • Book Review: New Service Development: Creating Memorable Experiences (Fitzsimmons J.A. & Fitzsimmons M.J., 2000, Thousand Oak, Sage)

    I pass by specialized coffee shop daily when going to lunch. Well, I don’t just pass by. It is the place for me to enjoy quality coffee, good service and relax before heading back to the office. It is my sanctuary which I have managed to fit to my daily routines. It just has something…

  • Service Design Network Finland founded

    Laurea University of Applied Sciences took the initiative in establishing the Finnish Chapter for Service Design Network on Oct. 23, 2012. Laurea strengthens thus its forerunner position in developing the Finnish service business. The objectives of the SDN Finland are to: spread knowledge about service design , its benefits and opportunities in Finland support the creation…

  • Takeoff into Design Thinking

    There is an ever growing list of definitions for design. Some people agree with Nelson & Stolterman who’ve said that “Design is the ability to imagine that-which-does-not-yet-exist, to make it appear in concrete form as a new, purposeful addition to the real world (The Design Way)” whereas others prefer Tim Brown’s version: ”Design thinking is a discipline…

  • Competing with Business Models

    “If you are not thinking about business models, you are an irresponsible leader.” Co-author of Business Model Generation (Osterwalder & Pigneur, 2010) Alexander Osterwalder challenged Finnish business experts in Business Model Innovation Seminar in Helsinki 6th of November 2012.  He stated business models makes organizations thrive or die. “We will have more industries where companies…

  • Revolutionary Coffee Cup

    By Tero, Eva, Pingshan, Outi and Mari This is going to be an unusual day for you! Because you don’t start checking your emails or Facebook, or logging into your Skype, MSN or whatever instant communication system you use at work. But look over the edge of your coffee cup and dare to discover the…

  • Service Design meets Futures Thinking #2

    A research based series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process” by Minna Koskelo and Anu K. Nousiainen. Part #2: Synergistic Principles of Service Design and Futures Research We start our second blog post with where we left you in the first…