Tag: service design

  • Learning in Action – How We Won the Second Place in a Service Design Competition

    ”Could you send a female inspector?” This is how Jaakko started our pitch at Sitras’s Service Design competition on March 3, 2014. The competition was part of Sitra’s new security forum, and it intended to test how service design could help to improve public services and make them more user-centric. The actual design goal set…

  • Culture & Service Design

    Service design is allegedly a human-centered method for developing new services. A great effort is made for capturing users’ needs, mental models, experiences, desired outcomes… —you name it! Although this is done specifically borrowing techniques from ethnography, there’s barely no mention to cultural differences! With increasingly global companies, rising migration rates or whole sectors —such…

  • Do Your Service Speak Different Cultures ?

    Figure 1 – Multicultural faces, source: http://geoffallan.blogspot.com/2009_04_01_archive.html   Hello, Culture! The cross-cultural issues in service was my first elective course with in my Service Innovation & Design MBA study; with the expectations set to provide a better understanding to cross cultural aspects of service design, and I wasn’t mistaken at all! Coming from an background…

  • Benchmarking public service design and social innovations in Milan

    A group of representatives of the public sector, service designers and the University of Lapland visited Milan from 26 to 30 November 2013 in order to benchmark how service design and social innovations are used in public services renewal. Theoretical background: A meeting with Anna Meroni at the Politecnico di Milano Our trip started from…

  • Diagonal – Designing Servicescapes for Optimal Healthcare Experiences

    Servicescape is the biggest differentiator in healthcare experience. Traditionally, it is designed to satisfy the needs of healthcare provider in terms of performance and efficiency. Starting from patient’s experience and applying service design methods combined with interior architecture, design agency Diagonal has created innovative healthcare experience providing benefits for both staff and patients. Juha Kronkvist…

  • Service Design as a Tool for Strategy Creation

    In the Service Design Breakfast event at Startup Sauna on November 13th, Laura Invenius from ABB Drivers and Lotta Buss rom N2 Nolla have presented the case of strategy creation using the service design as a tool. ABB Drivers, who produce devices that are used for speed control of electrical motors, needed to develop a new…

  • Power to Change User Behavior

    In yesterday’s Service Design Breakfast event at Startup Sauna, Janne Lohvansuu from User Intelligence has presented the case of live UX design in YLE’s Eurovision ambiance. User Intelligence have prototyped and tested new event page for YLE during the Eurovision 2013. Prototype was interactive, connected to live content during the events and tested by Eurovision…

  • JamJaming in Barcelona

    Global Service Jams are these incredible and really fun events related to service design that are celebrated all over the globe. Twice a year, a bunch of experienced jammers and hosts meet to make them wilder, more fun and even more productive. Its the JamJam. Last time, it happened in Barcelona, on September 27th-29th. And,…

  • Failures are possibilities

    Me and 27 other students were privileged to start the Service Innovation and Design Master’s program last September in Laurea University of Applied Sciences. Our first course was about Design Thinking held by Katja Tschimmel a Design professor and an entrepreneur, and Gijs van Wulfen the writer of the excellent book “The Innovation Expedition”. How many things…

  • Example of Extremely Lean Service Design and Development in Reactor

    In the second Service Design Breakfast event this fall organized by Aalto University and Startup Sauna on October 16, Reaktor presented the case where they integrated service design with lean software development. The project, done for Barona, was about creating software that would find best match between jobs and job applicants. Starting point was construction…