Tag: palvelumuotoilu

  • Designers as political changemakers

    What are the commonly stated wicked problems and what can we do about them? A common denominator for the so-called wicked problems is that they all have complex connections to multiple sectors of human societies and they cannot be solved easily, if at all. Wicked problem can also be a problem whose complexity means that…

  • Why every problem solver needs design thinking

    You might have heard of design thinking in business context and its possible perks. A design thinking approach is usually chosen when there’s a need for new inventions, growth or increasing satisfaction. Design thinking is the way designers think – putting human needs in the centre of development and creating engaging and inspiring solutions. Design…

  • Getting in the mood for Design Thinking

    As far as Design Thinking goes, I must confess to being quite the “newbie”. Having only recently been enlightened to the magical world of service design, innovation and co-creation, I was excited to learn of the many different models that the design thinking world has to offer. Katja Tschimmel describes the similarities and differences of…

  • Feel the Energy of Shaking Minds

    We had pleasure to participate on two day design thinking (DT) study module. These days were full of innovative thinking instructed by two lovely ladies from Portugal; Dr. Katja Tschimmel (Design Professor, ESAD Portugal, developer of DT model EVOLUTION 6² ) and Mariana Valenca (Lecturer in Design thinking, ESAD Portugal). They started with introducing some…

  • Public and Private Sector into Cooperation for Better Services and Innovations

    I attended a seminar organised by CIDe Cluster Finland in Laurea´s Tikkurila campus. CIDe Cluster is a joint project of Laurea University of Applied Sciences and Vantaan Innovaatioinstituutti Oy (Innovation Institute of Vantaa, Inc.). It focuses on the development of products and services promoting good care and rehabilitation. CIDe Cluster brings together health care and…

  • “Drag-on – identity” Experiencing GovJam 2013 at Turku

    HC SVNT DRACONES?? Hä? What? Is that the theme? What that means? First day in Global Government Jam at City of Turku started with lots of question mark in the air – all where totally blown away. We had just introduced through pre-recorded video what GovJam 2013 is going to be and at the end…

  • Service Design meets Futures Thinking #4

    A research based series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process” by Minna Koskelo (LinkedIn) and Anu K. Nousiainen (Linkedin). Part #4: We are in the Service Innovation business! Our three (and a half) previous blog entries have been summarizing the purpose of our study initiated…

  • Service Design meets Futures thinking # 3

    A research based series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process” by Minna Koskelo and Anu K. Nousiainen. Part #3: The Process Perspective Our two previous blog entries have been summarizing the purpose of our study and the main findings including the…

  • IN PLANNING: A joint research project to create strategic partnership network

    by Päivi J. Tossavainen The growth of ser­vice business is projected to continue in EU. This trend touches all organizations. It also provides opportunities for Laurea, while systematic research and disciplined new business practices are sought in the field of service innovation and service design. Traditionally European research on service has been strong. Thus, a…

  • A Sneak Peek into Palmu Inc. Society

    The Palmu Society Service Design Seminar was held on the 13th of November at the Korjaamo Culture Factory in Helsinki. The event was a closed seminar for Palmu Inc.’s clients and their clients. Event organiser Palmu Inc. is a Finnish service design based organisation. Here’s how they define themselves: Palmu Inc. is the fastest growing service…