Tag Archive | palvelumuotoilu

A Sneak Peek into Palmu Inc. Society

The Palmu Society Service Design Seminar was held on the 13th of November at the Korjaamo Culture Factory in Helsinki. The event was a closed seminar for Palmu Inc.’s clients and their clients. Event organiser Palmu Inc. is a Finnish service design based organisation. Here’s how they define themselves: Palmu Inc. is the fastest growing service design agency in Europe. Palmu specializes in spurring service business growth through service design. We identify the sources of customer value and apply this insight to designing new service concepts, digital channels, and real-world encounters. 

Design Meets Business

Posted by Juho Hyvärinen

I had an honor to participate in a design seminar in Helsinki City Hall on Thursday 18.11. Although having lived my whole life in Helsinki I think this was the first time I actually visited the city hall inside. The surroundings were grand and in my opinion proper setting for afternoon of Finnish service Design discussion. The occasion was hosted by Director Antti Oksanen from AmCham (The American Chamber of Commerce in Finland). He kept a strict discipline regarding timetables and we were actually able to go through all of the cases in schedule.

The seminar had been put together by several different organizations and people. The stated goal was to help participants in issues regarding both design and intellectual property rights (IPR).  This was to be achieved with the help of several case studies ranging from Kekkilä, company specializing into growing mediums and mulches to Mendor, a manufacturer of a new kind of blood-glucose meter. Continue reading

Service Design meets Futures Thinking #2

A research based series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process” by Minna Koskelo and Anu K. Nousiainen.

Part #2: Synergistic Principles of Service Design and Futures Research

We start our second blog post with where we left you in the first opening part of the series:

“Service Design and Futures Research ensure sustainable business, because they provide tools and processes for innovation through effective visual and anticipatory stories by means of co-creative research methods and iterative processes that nurture the unthinkable.”

We identified lots of synergies between the two disciplines as well as many areas where the fields supplement each other. While investigating selected literature and talking with experts, we faced also very similar vocabulary when discussing about the approach, principles, processes and tools of both Service Design and Futures Research. We created a table along the way to record our findings (see below). This blog post starts to unwrap the principles of Service Design and Futures Research which both aim at better futures and better business success. Continue reading

Meet the guardian angels of the Service Innovation & Design (SID) Masters Programme

The competence the students gain in Laurea’s international SID Masters Programme is  on a world class. The SID Masters Programme was launched in 2009 as the first SID Masters Programme in the world. This pioneering initiative has started very well. The programme has attracted highly motivated and talented students from all over the world. The competitive advantage of the programme is its strategic and multidisciplinary  approach to service innovation & design. Many professionals in business, management and design took part of the design of this programme before it was launched.

Since March 2009 the Advisory Board of the SID Masters Programme has been working intensively at and between its meetings that take place in Laurea SID Campus 4-5 times a year. Board members have been very active in guiding and helping the design of the programme and its strategy. As the programme is multidisciplinary so is the its Board, which it consists of 18 SID experts and pioneers in SID and service research as well as customer-centered business managers, the core of Laurea’s SID staff (SID team) and currently two SID Masters students.  Continue reading

Service Design meets Futures Thinking – IN ACTION

Before our 2nd blog post for the series of Service Design meets Futures Thinking, we have a special news for you !

The first test environment for combining Futures Thinking with Design Thinking takes place in Helsinki in two weeks ! This is an invitation to all design thinkers, futures thinkers, strategic minds and innovative leaders to take part in the day on Friday 9th November at the heart of Helsinki, Finland – The World Design Capital 2012.

LaFutura is here ! Continue reading

Service Design meets Futures Thinking

A series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process”. Part #1: Conclusions based on the first round of literature review
by Minna Koskelo and Anu K. Nousiainen.

This is the first post by the authors regarding the “Service Design meets Futures Thinking” research that they have conducted in summer 2012.

During our Master’s Degree studies of Service Design and Innovation at Laurea University of Applied Sciences we noticed that Futures Research was lightly covered in the literature of (Service) Design Thinking and related practices. Since both of us have a professional background in Strategic Foresight in the private sector we knew that Futures Research can be utilized especially for innovation and for identifying new business opportunities. Therefore, we decided to investigate the topic and our assumption in order to explain how these fields can benefit and supplement one another. Continue reading

Experiences from the first SID student group

In this story, a student from the very first SID Master’s group tells how everything went from the first idea of starting the studies to the point in which all the studies including the Master’s thesis are completed.

This is a very long story. So, sit comfortably before you start the journey through the SID studies.

And remember that the SID programme is constantly developed and many things will be done differently by the third group of students that begins in September 2012.

Have a inspiring journey – the story begins:

How everything started in Spring 2009

I coincidently found the announcement of the SID Master program and immediately started to be totally excited. Since I had started my carrier in a Finnish company within the service sector six months earlier (I’m German), it was important for me to find a possibility where I would be able to combine studying and working. Also I was searching for a study program in the service field with students from different working backgrounds to be able to network and exchange insights and ideas…..so I felt this would be a perfect match! Continue reading