Tag: design thinking

  • Let´s be creative!

    Design Thinking Design thinking is one of the biggest trends on service business industry and Katja Tschimmel (2012) defines it as a game changer to different industries. Tschimmel sees it as a new way of thinking which can lead to innovative new ideas.  I didn’t have any huge expectations for this course, because I wasn’t…

  • Citizen participation model and game by City of Helsinki

    Service designers and City of Helsinki employees have developed a new model for citizen participation. One model application is a game that the city service teams, for example in libraries or in health stations, play in order to plan how to increase the participation of their clients. The goal of Helsinki is to become the…

  • Change management- questions, chipmunks, kick offs and major population

    In my previous post I dealt with customer experience management and how CEOs and members of the board discussed about it in a seminar called Customer Oriented Strategies which was held on 16th of March 2017 at Aalto University School of Business. I thought that (at least) one of the seminar presentations deserved its own…

  • Building strong customer experience

    Kirsi Heikel, the host crystallized the idea of the seminar: Strong customer experience- easier said than done. The seminar was held at Aalto University School of Business on the 16th of March. I was invited to the seminar as an alumni and speaker of the Service Design course organized by Aalto Pro –Aalto University of…

  • Design Thinking, new superpower?

    World is changing faster than ever before. Businesses are facing more and more complex issues. Management models from the days of Industrial Revolution are not so useful in the fast-moving world of today. No businesses are safe from change as world is going digital. Think about Uber and Airbnb. We want more, when we want,…

  • Hi, is there anyone who likes yellow color and apple juice?

    “Hi, my name is Lisa and I’ve started to study Service Innovation and Design at the Laurea University of Applied Sciences.” Lisa is walking in a lobby and sees other students. “Hi guys, is there anyone who likes yellow color and drinks apple juice?” “Hi Lisa, we’re also students in SID program and we’re happy…

  • Will Design Thinking disrupt Education?

    Chances are if you didn’t go to design school (or don’t have a career in design) you believe you have absolutely no clue what Design Thinking is. But when one starts analysing how they create solutions, they are likely to recognise similarities with this now superpop method. Innovation by Design Thinking follows patterns similar to…

  • Embrace the mess!

    Design Thinking – the challenge in daring to embrace the mess of non linear thinking. I am quite new to the field of service design and the tools used in Design Thinking are not yet that familiar to me. Hence I didn’t really know what to expect from the first contact session at SID. I…

  • Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Design thinking can help us eliminate extreme poverty, save millions more lives, inform and educate better, promote human rights more widely, and protect much more of the natural world… if funding agencies are willing to accept the same levels of ambiguity and uncertainty that designer must.

  • Stages, more stages and the same stages all over again

    The Design Thinking course on September 2nd-3rd 2016 was very illuminating. Doing Design Thinking by following a specific model really shows how much work should be put in design work itself from exploring to implementing. Doing the same thing over and over again with different methods (moodboard, brainwriting etc.) truly opens up new ideas during the…