Tag: design thinking

  • What on Earth is Design Thinking???

    Although I had previously read a few books on Design Thinking as well as participated in a Service Design course organized by Aalto PRO, I still learned so many new, exciting things at Katja Tschimmel’s course on Design Thinking at Laurea. And that learning of new aspects to Design Thinking is also what inspired the…

  • Becoming a Design Thinker

    Nearly two decades ago I completed my Master’s Degree in Business. My work history is in consumer marketing and brand management. In the marketing, thinking “outside the box” has been a common way of working. Now, as a new Service Design student at Laurea, I am learning to become a “Design Thinker”. Design Thinking is…

  • Modern Practical tools of Design Thinking

    Last weekend I have participated in Design thinking course which motivates me to share my thoughts about my learning in this course and related material. Design acts as the facilitator for innovation processes but during last decade design thinking(DT) gains great appreciation from research communities but also from all organizational sectors of the world. Many…

  • Design Thinking has made me realise there is definitely a conspiracy going on

    I went in to learn about Design Thinking… but left having realised I was involved in a massive social experiment! It all started innocently enough. It was a rainy autumn day, in southern Finland. We were told this would be a design thinking workshop. That’s right, Design Thinking. Nothing more, nothing less. But what happened on those…

  •   A story about Swiss Mountains, Children and the Need for Design Thinking in Education I would like to tell you a story about my younger son. He just turned five years old a week ago and has an older broder who will turn seven at the end of this month. From time to time…

  • Let´s be creative!

    Design Thinking Design thinking is one of the biggest trends on service business industry and Katja Tschimmel (2012) defines it as a game changer to different industries. Tschimmel sees it as a new way of thinking which can lead to innovative new ideas.  I didn’t have any huge expectations for this course, because I wasn’t…

  • Citizen participation model and game by City of Helsinki

    Service designers and City of Helsinki employees have developed a new model for citizen participation. One model application is a game that the city service teams, for example in libraries or in health stations, play in order to plan how to increase the participation of their clients. The goal of Helsinki is to become the…

  • Change management- questions, chipmunks, kick offs and major population

    In my previous post I dealt with customer experience management and how CEOs and members of the board discussed about it in a seminar called Customer Oriented Strategies which was held on 16th of March 2017 at Aalto University School of Business. I thought that (at least) one of the seminar presentations deserved its own…

  • Building strong customer experience

    Kirsi Heikel, the host crystallized the idea of the seminar: Strong customer experience- easier said than done. The seminar was held at Aalto University School of Business on the 16th of March. I was invited to the seminar as an alumni and speaker of the Service Design course organized by Aalto Pro –Aalto University of…

  • Design Thinking, new superpower?

    World is changing faster than ever before. Businesses are facing more and more complex issues. Management models from the days of Industrial Revolution are not so useful in the fast-moving world of today. No businesses are safe from change as world is going digital. Think about Uber and Airbnb. We want more, when we want,…