Service Innovation & Design

  • Megatrends and the future of work

    Work changes, as it always has After living for the past year and half in unnormal circumstances, the whole world is asking the same question;” what is the new normal and has the work changed permanently and how?” No one has a crystal ball to give the answer, but there are some tools in our…

  • Design Thinking at first touch

    DT is becoming extensively popular in modern era as more and more organizations are striving to provide compelling and innovative solutions to their customers. Design thinking helps to expand one’s creativity as well as enables one to utilize a broader range of tools and approaches for innovative solutions. What is it exactly? Design thinking has…

  • A Design Thinking Crash Test

    Erika Bäck & Sabine Maselkowski Two days of Design Thinking ‘crash test’ (read: course) behind. All we think is we need to pass, like a car tested for the safety standards. Days went by at high-speed, challenging our ways of thinking and working, let’s start… Design? Design Thinking?  To get answers we looked both past…

  • Breaking the glass ceilings

    Women entrepreneurships days seminar 19.11.2020 “I don’t mind, I don’t mind…” sings a beautiful brown-haired woman on a screen. “Tools for breaking the glass ceiling-seminar” is about to start. WED- seminar (Women entrepreneurship day) is international event trying to raise the awareness of equality and women rights. As all events this fall, this is also…

  • Users as Co-designers in Public Services

    Too often the approach in the development of public services has been “This system has now been built for you, welcome, please use it”. Lately it has become obvious that to make services sustainable and attractive, this has to be changed. Hence, service design is increasingly applied also in the development of public services. In…

  • Waste does not exist

    Many companies are facing the challenge of changing their linear business into a circular one. How to do that and at the same time gain more customers, loyal to your business? How to make this necessary change into a win-win situation for all stakeholders? And the bottom line: how to make sustainability into profitable business?…

  • Changing the tech-industry one step at a time

    As someone working in sustainable development, I am always fascinated by events that concentrate on making our planet better and healthier. So following event caught my eye: “Innovation, Big Tech and the Climate Crisis” by Royal Bank of Scotland Entrepreneurship, which was held on Wednesday 17th of March 2021. The event concentrated on challenges on…

  • Game changers

    I just finished watching the “TEDxHultLondon 2021: Game Changers” event that you could also follow in an AR environment! This was an independently organized TED event by Hult International Business School. The event focuses on breakthroughs and innovations and invites very inspiring speakers to present their perspectives on a collective topic. This was actually my…

  • Innovation through human-centred design thinking

    General Assembly hosted a weeklong event called “break into tech” from 16th to 22nd of February 2021. One of the events that caught my attention was “Innovation through Human-Centered Design Thinking”. The host was Steph Mellor, a coach and consult in human-centred design, ethnography, leadership and change. She’s also a Principal at DigIO, Design and UX…

  • Future at work: What are the new skills service designers will need?

    A webinar by Perttu Pölönen, futurist, inventor and author. When thinking about the future, we might assume that the skills we need to have will be related to AI, Robotics, Coding, and everything involving technology, however, Perttu Pölönen has a different view on the skills of the future. The question he posed to everyone during…